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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) Plan
paid bereavement
meal plan
Employee Discounts
Tuition Discount
Holiday pay
Paid sick leave
on-demand pay
Job Description
SSA Group has been a trusted partner in the hospitality industry for over 50 years, specializing in designing seamless hospitality experiences for cultural attractions. This company expertly integrates admissions, culinary services, and retail with innovative strategies and a strong focus on human connection. Their service model, known as 452 Hospitality, emphasizes the importance of creating special moments that leave lasting impressions on guests and clients alike. SSA Group is dedicated to operational intelligence, people-centric values, and technological innovation, distinguishing itself as a leader in the hospitality sector. The company’s commitment to inclusive, sustainable, and community-focused hospitality makes it a dynamic... Show More
Job Requirements
- Strong interpersonal and communication skills including the ability to articulate to our General Manager and personnel
- Proven leadership skills with an understanding of the importance of team building/development while fostering partnerships with other branch managers
- Exceptional problem solving/decision making skills combined with the ability to be organized
- Demonstrates multi-tasking, detail, analytical, planning and leadership skills
- Demonstrates the ability to remain flexible in a fast-paced environment
- Ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy
- Computer knowledge and skill level for basic office functions
- Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above
- Ability to work varied hours/days, including nights, weekends and holidays, as needed
- Three years supervisory experience
Job Qualifications
- Strong interpersonal and communication skills including the ability to articulate to General Manager and personnel
- Proven leadership skills with understanding of team building and development, fostering partnerships with other branch managers
- Exceptional problem solving and decision making skills combined with ability to be organized
- Demonstrates multitasking, detail, analytical, planning and leadership skills
- Demonstrates ability to remain flexible in a fast-paced environment
- Team player, personable, professional, upbeat and energetic
- Takes initiative and uses tact and diplomacy
- Computer knowledge and skill level for basic office functions
- Physical ability to stand for extended periods and to move and handle boxes (10-35lbs)
- Ability to work varied hours, including nights, weekends and holidays as needed
- Three years supervisory experience
Job Duties
- Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
- Ensure restaurant is adequately prepped and staffed (BOH) for daily operation
- Oversees location kitchen duties, ensuring quickservice, food service, safety and quality, availability, merchandising, and guest service standards are all met and exceeded
- Oversight of safety logs, including food temperatures, rotation, and waste
- Ensures proper uniform, hygiene, handwashing, and glove use with staff
- Responsible for supporting SSAfety training with knife handling skills, ensuring all direct reports display proper use of knife and slicers
- Creates daily prep and items lists, delegating to employees as necessary
- Actively helps to support operations and fill holes as necessary to ensure smooth service
- Maintains a checklist of routine or daily cleaning tasks and ongoing projects or menu planning
- Assigns associates to duties, coaching through projects daily tasks and guest interaction
- Actively and efficiently responds to guest and client feedback, with report to the operations manager to ensure that any potential complaints are mitigate against further occurrence
- Oversees personnel duties, including but not limited to training new employees and issuing performance reviews, actively managing and issuing progressive documentation to coach and counsel the employee on performance with oversight from operations manager, reports employee attendance and any hour discrepancies to the payroll department, oversees break and rest break management for BOH employees
- Inspects equipment and performs routine maintenance and cleaning as necessary
- Assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary
- Communicates up to the Regional Executive Chef and Food Service Operations Manager in regard to any issues seen with daily service or quality
- Works directly with restaurant supervisor(s) to ensure respective locations are operating to standard
- Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws
- Perform other tasks as deemed necessary
- Maintain a clean, safe and organized work environment
- Uphold and demonstrate a complete understanding of company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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