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Job Overview
Compensation
Hourly
Range $22.84 - $26.64
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
shift differential pay
Holiday pay
Pension Plan
401k plan
flexible scheduling
Mass Transit program
Job Description
The Exchange is a prominent retail and food service establishment dedicated to delivering exceptional customer experiences to military personnel and their families. As a part of the Department of Defense (DoD) community, the Exchange offers a unique workplace that combines comprehensive benefits, flexible scheduling, and a supportive environment that encourages growth and development. This well-established company provides a dynamic working environment where employees are valued and provided with the tools necessary to succeed in their roles. The Exchange is committed to fostering a positive culture rooted in teamwork, accountability, and extraordinary service to customers, who are primarily members of the... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in food service or retail management
- strong leadership skills
- excellent communication abilities
- customer service orientation
- ability to work flexible hours including weekends and holidays
- capability to handle stressful situations calmly
Job Qualifications
- experience in food service or retail leadership
- strong communication and interpersonal skills
- ability to lead and motivate a team
- knowledge of customer service best practices
- problem-solving and conflict resolution skills
- ability to manage schedules and workloads effectively
- basic business knowledge to understand sales and performance metrics
Job Duties
- lead a team of food service workers to exceed customer expectations
- understand sales goals and plan daily and weekly workloads
- create schedules aligned with customer and business needs
- promote a positive team and customer centric culture
- lead a culture of accountability through clear expectations and performance management
- quickly respond to and deescalate negative customer experiences
- ensure team is empowered to resolve customer issues effectively
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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