Food Service Director, Performance Dining

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development

Job Description

Aramark is a global leader in food services and facilities management, operating in 15 countries and serving millions of guests every day. Rooted in a mission of service and united by purpose, Aramark strives to create positive impacts for employees, partners, communities, and the planet. The company is committed to fostering an inclusive work environment where equal employment opportunities are provided without discrimination based on race, color, religion, national origin, age, gender, sexual orientation, disability, or any other protected status. This dedication to diversity, equity, and inclusion underscores Aramark's status as a respected employer in the service industry.

The Director of the ASU Athletics Training Table at Aramark plays a pivotal role in developing and delivering performance-focused dining programs tailored specifically for student-athletes at Arizona State University. This leadership position oversees culinary operations across both the main training table and various satellite locations, emphasizing the provision of high-quality, nutrient-dense meals that promote optimal athlete health and performance. By collaborating closely with the Sports Nutrition teams, the Director is instrumental in driving menu strategy and operational standards while prioritizing fresh, local, and sustainable ingredients. This ensures that the dining experience supports the rigorous demands of athletic training and competition.

In addition to managing day-to-day culinary operations, the Director is responsible for mentoring and developing their team, including recruiting, training, coaching, and managing employee performance. They ensure safety and sanitation standards are rigorously maintained to provide a healthy environment for both staff and student-athletes. Financial oversight is a critical aspect of the role, as the Director manages budgets, cost controls, and revenue generation to meet established targets. They also lead initiatives for labor and food management, operational excellence, and compliance with all relevant policies and health regulations.

Beyond operational management, the Director supports educational initiatives such as food demonstrations and nutrition awareness programs to empower student-athletes with knowledge about healthy eating practices. They also maintain strong client relationships, effectively communicating operational progress and seeking opportunities to implement new products and services that enhance sales growth and client retention. Furthermore, the Director manages the front of house for dining operations, ensuring a welcoming and efficient dining environment aligned with client mission and sustainable practices.

Working at Aramark provides opportunities for professional growth, skill development, and the chance to make meaningful impacts. The company values employees who are flexible and committed to the job, as duties may evolve over time to meet organizational needs. This role demands strong leadership, operational expertise, and a passion for nutrition and athlete performance, making it a key contributor to the success of ASU Athletics and the broad Aramark network.

Job Requirements

  • Bachelor's degree or equivalent experience
  • Minimum 4 years of experience in food service
  • 1-3 years of management experience
  • Valid driver's license
  • Ability to maintain effective client and customer relationships
  • Strong customer service skills
  • Ability to work collaboratively with other departments
  • Capable of occasional lifting up to 50 lb
  • Ability to stand for long periods

Job Qualifications

  • Requires at least 4 years of experience
  • Requires at least 1-3 years of experience in a management role
  • Requires previous experience in food service
  • Requires a bachelor's degree or equivalent experience
  • Valid Drivers License required
  • Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
  • Ability to demonstrate excellent customer service using Aramark's standard model
  • Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
  • Must be able to stand for extended periods of time

Job Duties

  • Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
  • Ensure food services appropriately connects to the Executional Framework
  • Coach employees by creating a shared understanding about what needs to be achieved and how to execute
  • Reward and recognize employees
  • Ensure safety and sanitation standards in all operations
  • Identify client needs and effectively communicate operational progress
  • Adopt Aramark process and systems
  • Build revenue and manage budget, including cost controls regarding food, beverage and labor
  • Ensure the completion and maintenance of P&L statements
  • Achieve food and labor targets
  • Manage resources to ensure quality and cost control within budgetary guidelines
  • Implement and maintain Aramark agenda for both labor and food initiatives
  • Create value through efficient operations, appropriate cost controls and profit management
  • Full compliance with Operational Excellence fundamentals, including food and labor
  • Direct and oversee operations related to production, distribution and food service
  • Maintain a safe and healthy environment for clients, customers and employees
  • Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
  • Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
  • Develop operational component forecasts and can explain variances
  • Responsible for components accounting functions
  • Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
  • Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
  • Recruits, hires, develops and retains front line team
  • Conducts period inventory
  • Maintains records to comply with ARAMARK, government and accrediting agency standards
  • Interacts with Client Management and maintains effective client and customer relations at all levels with client organization
  • May participate in sales process and negotiation of contracts
  • Looks for opportunities to implement new products and services which support sales growth and client retention
  • Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility)
  • Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices

Job Criteria

Experience

Mid Level (3-7 years)


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