Food Service Director - IU Health North Hospital

Pennsylvania, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Job Description

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries worldwide. Rooted in a commitment to service and united by a strong sense of purpose, Aramark strives to deliver excellence for its clients, employees, communities, and the planet. The company believes in fostering an inclusive work environment that ensures equal employment opportunity for all, offering a place where employees can develop their talents, pursue their passions, and advance their professional growth. With a mission centered on integrity, innovation, and sustainability, Aramark is dedicated to enriching the customer experience and improving the quality of life for all its stakeholders through thoughtful and dedicated service.

Aramark is currently seeking an experienced and dynamic Food Service Director to join their team at IU Health North Hospital, located in Carmel, Indiana. This leadership role plays a critical part in overseeing the dining operations within the hospital, driving innovation, and executing strategic plans that delight customers and clients alike. The Food Service Director will be responsible for managing all aspects of food service delivery including production, distribution, and customer satisfaction, while maintaining operational excellence aligned with Aramark's standards.

As a Food Service Director, you will lead, mentor, and engage teams to maximize their contributions through recruiting, training, coaching, and performance management. Your ability to foster a culture of safety, operational efficiency, and customer-centric service is essential to the role. You will work closely with clients, customers, and senior leadership to build effective relationships and ensure that goals are met with precision and care. Budget management, including controlling costs related to food, beverage, and labor, as well as ensuring compliance with all safety, health, and wage regulations, will be critical responsibilities.

This position offers an exciting opportunity to grow your skills in a supportive environment, working alongside passionate professionals who are committed to excellence and innovation. It is ideal for someone who thrives in a fast-paced, service-driven industry and is eager to take the next step in their career by leading a high-performing food service team in a prominent healthcare setting. The Food Service Director will be empowered to make meaningful decisions that impact customer experience and team success.

Ultimately, joining Aramark as a Food Service Director at IU Health North Hospital means embracing a role where your leadership, operational expertise, and commitment to quality will have a direct and positive impact. You will be part of an organization that values growth, inclusion, and sustainability — all while delivering exceptional food services that enhance the healing environment for patients, staff, and visitors alike.

Job Requirements

Bachelor's degree preferred
experience in food service or hospitality management
strong leadership and team building skills
excellent communication abilities
ability to work in a fast-paced environment
knowledge of budget management
ability to enforce safety and health regulations
physical ability to stand for extended periods
commitment to customer service excellence

Job Qualifications

Bachelor's degree level education highly preferred in an area of food service, hospitality, facilities, or business management
meaningful experience in service industry, contract services, or hospitality environment, including managing teams
strong analytical, project planning, and financial management skills
ability to communicate effectively with clients, customers, colleagues and staff
must be able to stand for extended periods of time

Job Duties

Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching, and managing performance
coach employees by creating a shared understanding of what needs to be achieved and how to execute
reward and recognize employees
develop and maintain effective client and customer rapport for mutually beneficial business relationship
demonstrate excellent customer service using Aramark's standard model
identify client needs and effectively communicate operational progress
adopt Aramark processes and systems
build revenue and manage budget, including cost controls with regard to food, beverage, and labor
ensure full compliance with Operational Excellence fundamentals, including food and labor
direct and oversee operations related to production, distribution and foodservice
maintain a safe and healthy environment for clients, customers, and employees
build and develop supervisory staff to become future leaders
comply with all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, wage and hour