Food Service Director

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $46,400.00 - $71,800.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities

Job Description

Aramark is a global leader in food service, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. Rooted deeply in service and united by a strong purpose, Aramark is dedicated to making a positive impact on its employees, clients, communities, and the planet. The company emphasizes equal employment opportunities and inclusivity, fostering a workplace that embraces diversity without discrimination based on race, color, religion, national origin, age, sex, gender identity, disability, or other protected characteristics. Aramark is known for its commitment to employee growth and development, providing a supportive environment where talents are nurtured and professional passions are fueled. Whether you are looking for a challenging new role, a place where you feel a sense of belonging, or simply a great company to work for, Aramark focuses on empowering individuals to reach their full potential.

The role of Food Service Director at Aramark is a pivotal management position responsible for overseeing and enhancing dining operations where customers order prepared foods from a menu. This role is centered on developing and executing innovative dining solutions tailored to meet customer needs and tastes, ensuring that every dining experience is exceptional and aligns with Aramark's high standards. As a Food Service Director, you will lead, mentor, and engage teams to maximize their contributions through recruiting, training, coaching, and managing performance. You will play a critical role in fostering a positive work environment by rewarding and recognizing employee achievements while ensuring strict adherence to safety and sanitation standards across all food service operations.

Financial acumen is essential in this role, which involves managing budgets, controlling costs related to food, beverage, and labor, and maintaining profit and loss statements. You will be responsible for meeting food and labor targets, optimizing resource allocation to balance quality and cost control, and implementing operational excellence fundamentals. Client relationships are equally important, requiring effective communication to identify client needs and provide progress updates on dining operations. Additionally, you will oversee food production, distribution, and overall service quality, ensuring compliance with all related regulations and standards.

This position requires a strategic mindset to establish and maintain systems for ordering, receiving, storing, preparing, and serving food products, including menu planning and development. You will develop operational forecasts, analyze variances, and conduct inventory management. Interaction with client management at all levels ensures strong partnerships and may involve participation in sales processes and contract negotiations. Continuous improvement is encouraged through the introduction of new products and services that support sales growth and client retention.

The Food Service Director manages front-of-house dining operations, including cafeterias and residential dining facilities, and implements food service plans that align with the client’s mission and vision, promoting sustainable practices. Physical demands of the role include occasional lifting of up to 50 pounds and the ability to stand for extended periods.

At Aramark, your contribution matters. The company supports ongoing skill development and encourages employees to embrace challenges and deliver outstanding results. Join Aramark and become part of a team that is committed to service excellence, client satisfaction, and creating meaningful impacts for communities and the environment.

Job Requirements

  • Requires at least 4 years of experience
  • Requires at least 1-3 years of experience in a management role
  • Requires previous experience in food service
  • Requires a bachelor’s degree or equivalent experience
  • Strong communication skills
  • Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
  • Ability to demonstrate excellent customer service using Aramark’s standard model
  • Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
  • Must be able to stand for extended periods of time

Job Qualifications

  • At least 4 years of experience
  • At least 1-3 years of experience in a management role
  • Previous experience in food service
  • Bachelor’s degree or equivalent experience
  • Strong communication skills
  • Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
  • Ability to demonstrate excellent customer service using Aramark’s standard model
  • Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
  • Must be able to stand for extended periods of time

Job Duties

  • Lead, mentor, engage and develop teams to maximize their contributions including recruiting, assessing, training, coaching and managing performance
  • Ensure food services appropriately connects to the Executional Framework
  • Coach employees by creating a shared understanding about what needs to be achieved and how to execute
  • Reward and recognize employees
  • Ensure safety and sanitation standards in all operations
  • Identify client needs and effectively communicate operational progress
  • Adopt Aramark process and systems
  • Build revenue and manage budget including cost controls regarding food, beverage and labor
  • Ensure the completion and maintenance of P&L statements
  • Achieve food and labor targets
  • Manage resources to ensure quality and cost control within budgetary guidelines
  • Implement and maintain Aramark agenda for both labor and food initiatives
  • Create value through efficient operations, appropriate cost controls and profit management
  • Full compliance with Operational Excellence fundamentals including food and labor
  • Direct and oversee operations related to production, distribution and food service
  • Maintain a safe and healthy environment for clients, customers and employees
  • Comply with all applicable policies, rules and regulations including but not limited to those relating to safety, health, wage and hour
  • Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products as well as menu planning and development
  • Develop operational component forecasts and explain variances
  • Responsible for components accounting functions
  • Ensure that requirements for appropriate sanitation and safety levels in respective areas are met
  • Coordinate and supervise unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
  • Recruit, hire, develop and retain front line team
  • Conduct period inventory
  • Maintain records to comply with ARAMARK, government and accrediting agency standards
  • Interact with Client Management and maintain effective client and customer relations at all levels with client organization
  • May participate in sales process and negotiation of contracts
  • Look for opportunities to implement new products and services which support sales growth and client retention
  • Manage the front of the house of the dining operation (Cafeteria/Residential Dining Facility)
  • Develop and implement food service plans aligned with the client’s mission and vision, including sustainable practices

Job Criteria

Experience

Mid Level (3-7 years)


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