Food Service Director

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career growth opportunities

Job Description

Aramark is a global leader in food service, facilities management, and uniform services, proudly serving millions of customers daily across 15 countries. As a company rooted in service and united by purpose, Aramark is dedicated to delivering exceptional experiences for its clients, partners, communities, and the planet. The organization is committed to fostering an inclusive environment where every employee enjoys equal employment opportunity and is empowered to grow professionally. Known for its emphasis on talent development, Aramark offers a dynamic work environment encouraging continuous learning and career advancement, making it a top choice for individuals seeking meaningful work in the food service industry.

The role of Food Service Director at Aramark is a pivotal management position responsible for overseeing and executing dining solutions tailored to customer needs and preferences. This position requires an experienced and strategic leader who can effectively manage dining operations where customers order prepared foods from a menu, ensuring quality, efficiency, and customer satisfaction at every level. The Food Service Director will lead, mentor, and engage dining teams to maximize their performance while maintaining strict safety, sanitation, and operational standards.

The Food Service Director plays a crucial role in bridging client relationships, managing financial performance, and driving productivity through innovative food service plans and cost-effective operations. This includes developing forecasts, controlling budgets, completing profit and loss statements, and achieving food and labor targets in alignment with Aramark’s operational framework. The position demands a proactive approach to client communication, employee coaching, and performance management, ensuring that dining services exceed expectations while adhering to regulatory compliance. Additionally, the role involves overseeing front-of-house dining operations, inventory management, and ensuring the implementation of sustainable foodservice practices that align with the client’s mission and vision.

This is a full-time role ideal for candidates with a passion for food service management, strong leadership skills, and a commitment to excellence in client service and operational efficiency. The Food Service Director at Aramark will find opportunities to make a meaningful impact, develop new skills, and contribute to a global company recognized for its dedication to service and community. Beyond routine responsibilities, the role offers the chance to innovate, collaborate across departments, and participate actively in business growth and client retention initiatives.

Job Requirements

  • At least 4 years of experience
  • At least 1-3 years of experience in a management role
  • Previous experience in food service
  • A bachelor's degree or equivalent experience
  • Strong communication skills
  • Ability to develop and maintain effective client and customer rapport
  • Ability to demonstrate excellent customer service
  • Ability to maintain an effective working relationship with other departments
  • Ability to perform occasional lifting up to 50 lb
  • Must be able to stand for extended periods

Job Qualifications

  • At least 4 years of experience
  • At least 1-3 years of experience in a management role
  • Previous experience in food service
  • A bachelor's degree or equivalent experience
  • Strong communication skills
  • Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
  • Ability to demonstrate excellent customer service using Aramark's standard model
  • Ability to maintain an effective working relationship with other departments to provide a unified food service experience for all customers
  • Ability to perform occasional lifting, carrying, pushing, and pulling up to 50 lb
  • Must be able to stand for extended periods

Job Duties

  • Lead, mentor, engage and develop teams to maximize their contributions including recruiting, assessing, training, coaching and managing performance
  • Ensure food services appropriately connect to the Executional Framework
  • Coach employees by creating a shared understanding about what needs to be achieved and how to execute
  • Reward and recognize employees
  • Ensure safety and sanitation standards in all operations
  • Identify client needs and effectively communicate operational progress
  • Adopt Aramark process and systems
  • Build revenue and manage budget including cost controls regarding food, beverage and labor
  • Ensure the completion and maintenance of P&L statements
  • Achieve food and labor targets
  • Manage resources to ensure quality and cost control within budgetary guidelines
  • Implement and maintain Aramark agenda for both labor and food initiatives
  • Create value through efficient operations, appropriate cost controls and profit management
  • Direct and oversee operations related to production, distribution and food service
  • Maintain a safe and healthy environment for clients, customers and employees
  • Comply with all applicable policies, rules and regulations including those relating to safety, health, wage and hour
  • Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products as well as menu planning and development
  • Develop operational component forecasts and explain variances
  • Ensure that requirements for appropriate sanitation and safety levels in respective areas are met
  • Coordinate and supervise unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
  • Recruit, hire, develop and retain front line team
  • Conduct period inventory
  • Maintain records to comply with Aramark, government and accrediting agency standards
  • Interact with Client Management and maintain effective client and customer relations at all levels with client organization
  • May participate in sales process and negotiation of contracts
  • Look for opportunities to implement new products and services which support sales growth and client retention
  • Manage the front of the house of the dining operation (Cafeteria/Residential Dining Facility)
  • Develop and implement food service plans aligned with the client's mission and vision, including sustainable practices

Job Criteria

Experience

Mid Level (3-7 years)


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