Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $12.00 - $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Flexible Hours
Zoo membership
meal plans
Retail Discounts
Partial same day pay available
eligible for overtime pay
on-demand pay
Job Description
The SSA Group is a distinguished hospitality management company that has been collaborating with cultural and entertainment attractions for over 50 years. Specialized in creating seamless and memorable guest experiences, SSA Group integrates admissions, culinary services, and retail operations to support their partners in focusing on their core missions while delivering top-tier hospitality experiences. With a foundation built on 452 Hospitality, SSA Group emphasizes innovation, human connection, and operational intelligence to craft special moments that leave lasting impacts on guests and clients alike.
Located within one of Columbia's premier attractions, Riverbanks Zoo & Garden, the SSA Group is seeking talented and friendly Food Service Cooks to join their dynamic Food & Beverage team. This opportunity presents a unique chance to be part of an exciting environment where culinary arts and customer service blend to create unforgettable dining experiences in a vibrant, family-friendly setting. The Food Service Cook will operate under the guidance of Kitchen Managers, Sous Chefs, and Executive Chefs to uphold the high standards set by SSA Group and Riverbanks Zoo & Garden.
As a Food Service Cook, your role will encompass preparing and supporting daily restaurant operations including back-of-house and line work, ensuring compliance with food safety, quality standards and maintaining proper food quantities for service. You will embody the 452 Hospitality culture by delivering warm, welcoming, and memorable experiences for every guest. Your responsibilities will also include participating in safety and hygiene protocols, maintaining clean and organized work environments, and responding promptly and effectively to guest feedback. This role requires flexibility as you may need to work varied hours, including nights, weekends, and holidays.
The position offers several benefits that complement a rewarding work environment such as flexible scheduling, eligibility for overtime pay, on-demand pay access, meal plans, employee discounts, and participation in a 401(k) program with company matching. SSA Group also supports diversity, inclusion, and an inclusive workplace culture, emphasizing sustainability, community engagement, and professional growth opportunities.
This role is ideal for individuals passionate about food service, who are team-oriented, detail-focused, and eager to contribute to a mission-driven organization. With an emphasis on continuous learning and development alongside a supportive team, the Food Service Cook role at SSA Group provides both a challenging and fulfilling career path in the hospitality sector within a unique and inspiring venue.
Located within one of Columbia's premier attractions, Riverbanks Zoo & Garden, the SSA Group is seeking talented and friendly Food Service Cooks to join their dynamic Food & Beverage team. This opportunity presents a unique chance to be part of an exciting environment where culinary arts and customer service blend to create unforgettable dining experiences in a vibrant, family-friendly setting. The Food Service Cook will operate under the guidance of Kitchen Managers, Sous Chefs, and Executive Chefs to uphold the high standards set by SSA Group and Riverbanks Zoo & Garden.
As a Food Service Cook, your role will encompass preparing and supporting daily restaurant operations including back-of-house and line work, ensuring compliance with food safety, quality standards and maintaining proper food quantities for service. You will embody the 452 Hospitality culture by delivering warm, welcoming, and memorable experiences for every guest. Your responsibilities will also include participating in safety and hygiene protocols, maintaining clean and organized work environments, and responding promptly and effectively to guest feedback. This role requires flexibility as you may need to work varied hours, including nights, weekends, and holidays.
The position offers several benefits that complement a rewarding work environment such as flexible scheduling, eligibility for overtime pay, on-demand pay access, meal plans, employee discounts, and participation in a 401(k) program with company matching. SSA Group also supports diversity, inclusion, and an inclusive workplace culture, emphasizing sustainability, community engagement, and professional growth opportunities.
This role is ideal for individuals passionate about food service, who are team-oriented, detail-focused, and eager to contribute to a mission-driven organization. With an emphasis on continuous learning and development alongside a supportive team, the Food Service Cook role at SSA Group provides both a challenging and fulfilling career path in the hospitality sector within a unique and inspiring venue.
Job Requirements
- Strong interpersonal and communication skills
- Exceptional problem solving/decision making skills combined with the ability to be organized
- Demonstrates the ability to remain flexible in a fast-paced environment
- Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative
- Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above
- Ability to work varied hours/days, including nights, weekends and holidays, as needed
Job Qualifications
- Food handling license preferred
- 1-2 years food preparation experience
- Strong interpersonal and communication skills
- Exceptional problem solving/decision making skills combined with the ability to be organized
- Demonstrates the ability to remain flexible in a fast-paced environment
- Team player, personable, professional, upbeat and energetic, and takes initiative
Job Duties
- Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
- Supports restaurant prep (BOH and line) for daily operation
- Meets daily quickservice, food service, safety and quality, availability, merchandising and guest service standards
- Ensures proper food quantities are set for daily and ongoing service
- Participates in safety logs including food temperatures, rotation and waste as necessary
- Ensures safe food handling is maintained
- Ensures proper uniform, hygiene, hand-washing and glove use with self
- Maintains a SSAfe work environment by abiding to all SSAFETY rules
- Follows through daily prep and items lists, as assigned
- Actively helps to support operation in assigned role, supporting holes as necessary
- Actively and efficiently responds to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence
- Communicates up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality
- Remains knowledgeable of all menu items, prices and specials for sharing with guests
- Assists with dishwashing as necessary
- Perform other tasks as deemed necessary
- Maintains a clean, safe and organized work environment
- Uphold and demonstrate a complete understanding of company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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