Food Service Concierge

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $50,000.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Voluntary UNUM offering for Accident Critical Illness and Hospital Indemnity

Discount Program

Commuter benefits parking and transit

Employee assistance program

401K with company match

Sick Time

Holiday pay 9 paid holidays

Tuition Reimbursement

Paid time off vacation pay

Job Description

Elior North America is a leading provider of food and facility services across various sectors including healthcare, where they partner with renowned hospitals and healthcare systems to deliver quality dining experiences. With a strong commitment to diversity, employee development, and career growth, Elior North America fosters an inclusive environment that encourages individuals from all backgrounds and abilities to thrive. Their focus on supporting employee skills at all levels ensures that team members have ample opportunities for advancement within the company, whether it be at their corporate office or within one of their service segments.

This particular role is a Full-Time, Onsite Food Service Concierge position located in Pittsburgh, Pennsylvania, serving the Allegheny Health Network accounts. The Food Service Concierge plays a vital part in the healthcare team by ensuring patients and their guests receive accurate, professional, and secure order processing. The primary goal of this role is to enhance patient satisfaction by fostering positive relationships, addressing patient concerns promptly, and facilitating smooth coordination between various internal and external personnel.

The role involves managing data efficiently to support the completion of patient orders and maintaining clear communication channels. The Food Service Concierge must demonstrate excellent verbal and written communication skills, strong interpersonal abilities, and proficiency in common office software and equipment including Microsoft Office, Outlook, telephone systems, printers, and fax machines. This position offers a competitive salary of $50,000 per year along with a comprehensive benefits package, making it an attractive opportunity for those passionate about patient service in a healthcare environment.

Employees in this role will be immersed in a supportive healthcare service setting where their efforts directly impact patient experience and satisfaction. Elior North America values the importance of the Food Service Concierge not only as a customer service role but also as a critical link that connects patients with their needs, contributing to overall healthcare quality and comfort. This is an excellent career opportunity for individuals seeking stability in a healthcare hospitality setting with room for professional growth, backed by a company that values diversity, inclusion, and employee well-being.

Job Requirements

High school diploma or equivalent
Excellent written and verbal communication skills
Strong interpersonal and communication skills
Knowledge of Microsoft Office, Outlook, telephone systems, printers, and fax machines
Ability to respond effectively to patient needs
Experience in customer service
Ability to manage data accurately

Job Qualifications

High school diploma or equivalent
Excellent written and verbal communication skills
Strong interpersonal and communication skills
Knowledge of Microsoft Office, Outlook, telephone systems, printers, and fax machines
Experience in acute care and/or healthcare environment preferred
At least one year of experience in customer service or a call center preferred
Associate's degree or higher preferred

Job Duties

Fostering patient relationships by identifying and responding to their needs
Making internal or external contact with necessary personnel to address patient concerns as needed
Managing data to aid completion of patient orders
Ensuring accurate and professional processing of food service orders
Addressing patient and guest satisfaction effectively
Maintaining clear and professional communication
Supporting healthcare team operations through responsive service