Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $15.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hourly pay
Tip pool
Employee assistance program
Get Paid Early
Tuition Discount
Parental leave
Meal Plan and Employee Discounts
Job Description
SSA Group is a leading company specializing in partnering with cultural attractions such as zoos, aquariums, and museums across the United States to enhance their dining, retail, and admissions experiences. With over 50 years of industry experience, SSA Group has developed a strong reputation for innovation, sustainability, inclusivity, and delivering superior service. The company is rooted in family values and dedicated to customizing best practices that help its partners exceed their missions and serve their guests better. SSA Group emphasizes creating memorable guest experiences while supporting their partners' growth and community engagement. Their commitment to transforming the cultural attraction industry makes them a sought-after employer for individuals passionate about hospitality and customer service.
The Food Service Associate position at Henry Vilas Zoo represents an exciting opportunity to join the SSA Group team in providing excellent food service within a unique and engaging environment. Reporting directly to the Food Service Supervisor or Food Service Operations Manager, the Food Service Associate plays a critical role in the daily operation of food services, ensuring that every guest enjoys a memorable and safe dining experience. Responsibilities include preparing and serving food, maintaining quality and safety standards, supporting the front of house and kitchen line operations, and adhering to SSA Group's strict hygiene and safety protocols. This role demands high attention to detail, excellent communication skills, and a positive attitude to effectively respond to guest feedback and contribute to team success.
Candidates for this position should be at least 16 years old, with the ability to work in a fast-paced, dynamic environment while standing for extended periods and handling physical tasks such as lifting boxes up to 35 pounds. Flexibility regarding working hours, including nights, weekends, and holidays, is essential to meet operational needs. This role offers hourly pay starting at $15 per hour plus tips, along with access to benefits including an Employee Assistance Program, early pay access, tuition discounts, parental leave, and meal plans with employee discounts. It is an ideal position for individuals looking to build or advance their career in food service within a supportive and inclusive team environment. SSA Group values diversity and equal opportunity, encouraging candidates from all backgrounds to apply and contribute to its mission of excellence in cultural attraction hospitality.
The Food Service Associate position at Henry Vilas Zoo represents an exciting opportunity to join the SSA Group team in providing excellent food service within a unique and engaging environment. Reporting directly to the Food Service Supervisor or Food Service Operations Manager, the Food Service Associate plays a critical role in the daily operation of food services, ensuring that every guest enjoys a memorable and safe dining experience. Responsibilities include preparing and serving food, maintaining quality and safety standards, supporting the front of house and kitchen line operations, and adhering to SSA Group's strict hygiene and safety protocols. This role demands high attention to detail, excellent communication skills, and a positive attitude to effectively respond to guest feedback and contribute to team success.
Candidates for this position should be at least 16 years old, with the ability to work in a fast-paced, dynamic environment while standing for extended periods and handling physical tasks such as lifting boxes up to 35 pounds. Flexibility regarding working hours, including nights, weekends, and holidays, is essential to meet operational needs. This role offers hourly pay starting at $15 per hour plus tips, along with access to benefits including an Employee Assistance Program, early pay access, tuition discounts, parental leave, and meal plans with employee discounts. It is an ideal position for individuals looking to build or advance their career in food service within a supportive and inclusive team environment. SSA Group values diversity and equal opportunity, encouraging candidates from all backgrounds to apply and contribute to its mission of excellence in cultural attraction hospitality.
Job Requirements
- must be at least 16 years old
- physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above
- ability to work varied hours/days, including nights, weekends and holidays, as needed
Job Qualifications
- strong interpersonal and communication skills
- exceptional problem solving/decision making skills combined with the ability to be organized
- demonstrates the ability to remain flexible in a fast-paced environment
- ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative
Job Duties
- perform the steps of 452 hospitality to ensure a memorable experience for every guest and client
- support restaurant prep (foh and line) for daily operation
- meet daily quick service, food service, safety and quality, availability, merchandising and guest service standards
- participate in safety logs including food temperatures, rotation and waste as necessary
- ensure proper uniform, hygiene, hand-washing and glove use with self
- maintain a ssafe work environment by abiding to all ssafety rules
- follow through daily prep and items lists, as assigned
- actively help to support operation in assigned role, supporting holes as necessary
- actively and efficiently respond to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence
- communicate up to the restaurant supervisor and/or food operations manager in regard to any issues seen with daily service or quality
- remain knowledgeable of all menu items, prices and specials for sharing with guests
- perform other tasks as deemed necessary
- maintain a clean, safe and organized work environment
- uphold and demonstrate a complete understanding of company policies and procedures
- responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements
Job Criteria
Experience
No experience required
Job Location
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