Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Caesars Entertainment is a global leader in the gaming and hospitality industry, renowned for its world-class casinos, entertainment venues, and hospitality services. With a legacy of excellence that spans decades, the company is committed to creating extraordinary experiences that immerse, inspire, and connect guests from all over the world. Caesars Entertainment operates a diverse portfolio of properties including casinos, hotels, and convention centers, delivering top-notch service and memorable moments to millions of patrons annually. The company’s mission, "Create the Extraordinary," guides every aspect of its operations, from customer service to innovative entertainment offerings. Their vision embraces the creation of spectacular worlds rooted in excellence and outstanding guest experiences. The core values of Caesars Entertainment—"Blaze the Trail, Together We Win, All-In on Service"—reflect a commitment to teamwork, innovation, and superior service that sets them apart in the hospitality sector.
Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and Hilton Garden Inn are vital parts of Caesars Entertainment’s extensive network, serving the Council Bluffs metropolitan area with diverse dining, gaming, lodging, and event options. These venues offer a range of amenities, from high-energy casino gaming to comfortable hotel stays and versatile event spaces suitable for gatherings large and small. Caesars Entertainment understands that fulfilling the guest experience starts with its dedicated team members who uphold the company’s values every day. This environment fosters growth, camaraderie, and a shared passion for delivering exceptional customer care.
The role of a Restaurant Cashier at Caesars Entertainment is integral to the overall guest experience within their restaurant operations. This position requires a professional who is capable of providing fast, friendly, and responsive customer service to both guests and restaurant colleagues in a high-volume, dynamic setting. Utilizing a Point of Sale (POS) system, the Restaurant Cashier accurately processes cash transactions, maintains financial controls, and ensures compliance with company protocols and cash handling procedures. Beyond transactional duties, this role emphasizes guest engagement by greeting patrons warmly, initiating friendly conversations using the 10/5 rule (making eye contact and smiling when within 10 feet, greeting within 5 feet), and using guests’ names to personalize interactions. The Restaurant Cashier also plays a key role in recognizing high-value customers, communicating their status to team members to enhance their experience.
Additionally, the position involves maintaining the cleanliness and organization of the work area and dining room, supporting health and safety standards at all times. The ability to resolve service issues by applying company procedures and promoting casino events and amenities is essential to this role. The Restaurant Cashier invites guests back, wishes them well, and facilitates easy re-entry into gaming activities, contributing to the welcoming and professional atmosphere Caesars Entertainment is known for. Candidates should be prepared to work flexible hours including nights, weekends, holidays, and overtime as required, and must uphold the company’s professional appearance standards. Physical mobility and the ability to manage a fast-paced environment that may include noise, bright lights, and second-hand smoke are critical for success in this role.
Overall, this opportunity with Caesars Entertainment provides a rewarding career path in a vibrant and inclusive work environment where teamwork and service excellence are celebrated. Team members are encouraged to embody the company’s Mission and Values while contributing to a memorable experience for every guest. Caesars is also deeply committed to social responsibility and sustainability through its People Planet Play initiative, emphasizing the wellbeing of team members, community involvement, and economic development. The company offers equal employment opportunities and strives to accommodate individuals with disabilities or religious accommodations, reinforcing a culture of respect and inclusivity.
Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and Hilton Garden Inn are vital parts of Caesars Entertainment’s extensive network, serving the Council Bluffs metropolitan area with diverse dining, gaming, lodging, and event options. These venues offer a range of amenities, from high-energy casino gaming to comfortable hotel stays and versatile event spaces suitable for gatherings large and small. Caesars Entertainment understands that fulfilling the guest experience starts with its dedicated team members who uphold the company’s values every day. This environment fosters growth, camaraderie, and a shared passion for delivering exceptional customer care.
The role of a Restaurant Cashier at Caesars Entertainment is integral to the overall guest experience within their restaurant operations. This position requires a professional who is capable of providing fast, friendly, and responsive customer service to both guests and restaurant colleagues in a high-volume, dynamic setting. Utilizing a Point of Sale (POS) system, the Restaurant Cashier accurately processes cash transactions, maintains financial controls, and ensures compliance with company protocols and cash handling procedures. Beyond transactional duties, this role emphasizes guest engagement by greeting patrons warmly, initiating friendly conversations using the 10/5 rule (making eye contact and smiling when within 10 feet, greeting within 5 feet), and using guests’ names to personalize interactions. The Restaurant Cashier also plays a key role in recognizing high-value customers, communicating their status to team members to enhance their experience.
Additionally, the position involves maintaining the cleanliness and organization of the work area and dining room, supporting health and safety standards at all times. The ability to resolve service issues by applying company procedures and promoting casino events and amenities is essential to this role. The Restaurant Cashier invites guests back, wishes them well, and facilitates easy re-entry into gaming activities, contributing to the welcoming and professional atmosphere Caesars Entertainment is known for. Candidates should be prepared to work flexible hours including nights, weekends, holidays, and overtime as required, and must uphold the company’s professional appearance standards. Physical mobility and the ability to manage a fast-paced environment that may include noise, bright lights, and second-hand smoke are critical for success in this role.
Overall, this opportunity with Caesars Entertainment provides a rewarding career path in a vibrant and inclusive work environment where teamwork and service excellence are celebrated. Team members are encouraged to embody the company’s Mission and Values while contributing to a memorable experience for every guest. Caesars is also deeply committed to social responsibility and sustainability through its People Planet Play initiative, emphasizing the wellbeing of team members, community involvement, and economic development. The company offers equal employment opportunities and strives to accommodate individuals with disabilities or religious accommodations, reinforcing a culture of respect and inclusivity.
Job Requirements
- High school diploma, GED or comparable experience
- Prior customer service in a fast paced environment preferred
- Previous cashiering experience in a high volume restaurant preferred
- Read, write, speak and understand English
- Excellent customer service/communication skills
- Available to work required schedule which may include nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policies
- Must be physically mobile with reasonable accommodations
- Must be able to respond to visual and aural cues
- Able to work at a fast pace in an often crowded/noisy environment
- Must be able to accurately and quickly process all cash transactions
- Must be able to lift and carry up to 35 lbs
- Must be able to reach above and below the shoulder, grip small items, bend, stoop and twist while handling financial transactions
- Must be able to stand and walk for up to four hours
- Must be able to use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areas
- Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
- Able to work in constricting areas
- Able to tolerate second-hand smoke, noise, bright lights
- Must be able to maintain a neat and professional appearance and uphold the company appearance standards
Job Qualifications
- High school diploma, GED or comparable experience
- Prior customer service experience in a fast-paced environment preferred
- Previous cashiering experience in a high-volume restaurant preferred
- Excellent customer service and communication skills
- Ability to work flexible hours including nights, weekends, holidays and overtime
- Ability to maintain professional appearance standards
Job Duties
- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
- Engages in friendly conversations with guests using the 10/5 rule
- Operates a cash register/POS system, accurately processing cash and charge transactions, maintaining financial controls
- Keeps designated work area clean and organized and assists in dining room cleanliness in line with health and safety standards
- Recognizes Diamond and Platinum players to ensure they receive appropriate service
- Resolves service issues following the service recovery toolbox
- Promotes current casino events and programs and directs guests to casino areas
- Thanks customers, invites them back, wishes them luck and facilitates their return to gaming
Job Criteria
Experience
No experience required
Job Location
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