Food Server (Part-time & Full-time)

San Bernardino, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Job Description

San Manuel is a well-established and prominent casino and resort located in the Inland Empire, recognized as one of the largest private employers in the region. The organization places a high emphasis on employee growth, well-being, and fostering a positive work environment. Dedicated to delivering superior hospitality services, San Manuel is committed to providing guests with memorable experiences by maintaining high standards of service quality, cleanliness, and professionalism. The casino and resort offer a vibrant, fast-paced, and dynamic work environment where employees have the opportunity to thrive and contribute to the success of a thriving hospitality and entertainment business. The company values teamwork, dedication, and professional development, making it an attractive employer for those seeking a rewarding career in the food and beverage and entertainment industry.

The Food Server position, operating under the direction of the Supervisor, Food & Beverage, plays a critical role in ensuring extraordinary dining experiences for guests at San Manuel Casino Resort. This role is responsible for delivering accurate, responsible, and efficient service following the Yaamava Brand Standards. The primary responsibilities include taking orders, serving food and beverages, ensuring timely service, and maintaining guest satisfaction throughout the dining experience. The position collaborates closely with kitchen and front-of-house staff to keep a seamless flow of service, uphold cleanliness, and maintain the hospitality standards expected by the resort. The Food Server ensures that all guests feel welcomed, assisted, and attended to in a courteous and professional manner. This role further involves assisting with special projects, restocking supplies, maintaining tidy workspaces, and supporting efficient operations during busy periods. Employees in this capacity can expect a dynamic work environment that requires excellent interpersonal skills, the ability to work under pressure, and a commitment to hospitality excellence. Evening, weekend, and holiday shifts are typical, and physical endurance along with a neat appearance are expected to meet the demands of the position.

Job Requirements

High School Diploma or GED
minimum three months of related experience and or training
ability to read write and communicate in English
ability to perform simple math operations including addition subtraction multiplication and division
ability to manage cash transactions accurately and securely
ability to provide friendly and efficient service to guests and team members addressing needs and resolving issues
clear and effective communication with guests and team members
ability to remain calm and efficient under pressure during busy periods
obtain and maintain a current Food Handler’s Card
gaming license may be required by San Manuel Tribal Gaming Commission
no driving responsibilities required
willing to work evening weekend and holiday shifts
ability to lift up to 40 pounds occasionally
maintain a neat clean and well-groomed appearance according to policies
work in a climate-controlled casino and resort environment
able to sit walk and stand for extended periods
tolerate exposure to fumes and airborne particles including secondhand smoke

Job Qualifications

High School Diploma or GED
minimum three months of related experience and or training
ability to read write and communicate effectively in English
capable of performing simple mathematical operations
ability to manage cash transactions accurately and securely
strong customer service skills addressing guest and team member needs
clear and effective communication skills
ability to work efficiently under pressure during busy periods

Job Duties

Serves and assists diners with their food orders ensuring a pleasant dining experience
carries plates of food for customers with disabilities providing welcoming and efficient service
takes beverage orders as guests are seated delivers drinks promptly and accurately and offers refills to maintain guest satisfaction
removes empty plates as guests revisit buffet lines ensuring a tidy dining area
replenishes tableware as needed
maintains cleanliness organization and preparedness of workspace and surrounding areas
cleans and resets tables after guests leave ensuring surfaces and floors are debris-free
disposes of refuse including boxes during shift
keeps walkways clear of debris
washes and dries serving trays for readiness
ensures stations are fully stocked with condiments plastic ware coffee and other items
restocks ice bins continuously
assists with special projects such as monthly meetings banquets concerts and special guests
notifies leader on duty of problems or concerns
performs other assigned duties to support department operations