Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $17.00
Benefits
employee discount
Paid Time Off
Health Insurance
Uniform allowance
training programs
meal discounts
Career advancement opportunities
Job Description
Chart House is a renowned seafood restaurant chain known for its upscale dining experience, exceptional service, and stunning waterfront locations. With a rich history of delivering the finest quality seafood dishes complemented by a memorable atmosphere, Chart House prides itself on providing a unique and engaging experience for every guest. The company emphasizes professionalism, hospitality, and the embodiment of core values that foster a positive environment both for guests and employees. Chart House dedicates itself to upholding high standards in every aspect of the dining experience, ensuring that each visit is not just a meal but a special occasion.
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Job Requirements
- Minimum age requirement is 21 years old
- Health and alcohol cards are required
- Minimum two-years experience in a high-volume, fast-paced restaurant is required
- Must have great people skills, a clean and well-groomed appearance, and to be respectful of everyone
- Must be capable of carrying heavy trays efficiently and securely
- Thorough knowledge of proper service and etiquette
- Must read, write, speak, and understand English
Job Qualifications
- Minimum age requirement is 21 years old
- Health and alcohol cards are required
- Minimum two-years experience in a high-volume, fast-paced restaurant is required
- Must have great people skills, a clean and well-groomed appearance, and to be respectful of everyone
- Must be capable of carrying heavy trays efficiently and securely
- Thorough knowledge of proper service and etiquette
- Must read, write, speak, and understand English
- Bachelor's or related degree preferred
- 2-years experience
Job Duties
- Provide friendly service with smiles, professional verbiage, escorting guests, allowing guests the right of way, pulling out chairs for guests, acknowledging special events and engaging in other friendly mannerisms to provide superior service to the guest
- Greet guests within 45 seconds, properly placing beverage napkins in front of the guest
- Carry heavy trays and utilize jack-stands efficiently and securely
- Execute Chart House spiels in accordance with the current Chart House spiel procedures, ensuring all required information is delivered to, and asked of the guest
- Time the guests' experience in accordance with current Chart House timing guidelines to optimize guest satisfaction
- Utilize trays to deliver to and clear guests' tables, while following tray delivery procedures
- Knowledgeable of food and beverage menus and plate specifications
- Maintain the guests' table tops "framed," clear of debris, and supplied with all the appropriate necessities for the guests' dining experience
- Obtain orders and deliver food and beverages in a friendly manner, utilizing position seating, Chart House service etiquette and "open-arm" approach
- Be present throughout the guests' dining experiences to check on the guests' enjoyment of their food and beverages and provide any guest requests
- Knowledgeable of the Chart House Pivot Point system to ensure adherence to the #1 and #2 priority of the system, "hot food" and "cold drinks," 360, room buddies, and all other aspects of the Pivot Point system
- Pre-bus tables between dining courses and leave nothing except glasses and beverage napkins prior to the guests' departure and/or prior to a busser arriving to bus a table
- Deliver checks and cash-out guests in a timely manner
- Continuously engage in teamwork by offering help to fellow employees and managers to ensure the finest possible service is given to our guests
- Ensure restaurant is sufficiently stocked with rolled silverware, and rolling silverware as necessary
- Always thank guests for choosing Chart House and invite them back
- Follows direction efficiently and positively
- Be courteous and respectful to everyone, and be positive and professional at all times
- Adhere to all applicable policies and procedures, health, and alcohol laws
- Maintain uniform and appearance according to established guidelines
- Communicate with Management of guest satisfaction, supply needs, Employee Discount, Black Card, Comps, or other area of the restaurant in need of attention
- Maintain all side-work and service areas in an organized, sanitized and properly stocked to PAR level manner
- Give all lost and found items to the manager
- All other duties as assigned
Job Location
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