Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee recognition programs
equal opportunity employment
Job Description
Harrah's is a prominent name in the casino and hospitality industry, operated by Caesars Entertainment, Inc., renowned for providing exceptional gaming, dining, and entertainment experiences to guests. As part of a globally recognized hospitality group, Harrah's destinations offer a vibrant atmosphere where guests can enjoy a mix of luxury, excitement, and memorable service. The company prides itself on the Spotlight on Success and SPOTLIGHT ON SERVICE programs that emphasize superior customer service standards, ensuring every guest feels welcomed and valued throughout their visit. Harrah's establishes a culture of positivity, respect, and attentiveness that bolsters its reputation as a premier entertainment venue.
The role of a Server at Harrah's is crucial in delivering an outstanding dining experience to guests. This position demands a friendly, upbeat demeanor paired with excellent communication skills to anticipate and fulfill guests' needs promptly and with precision. Servers act as vital ambassadors of the Harrah's brand, consistently ensuring that guests receive timely and accurate food and beverage service while maintaining an inviting atmosphere. Beyond basic serving duties, the Server plays a key role in promoting Total Rewards programs to guests, encouraging membership and engagement which enrich guest loyalty and satisfaction. Handling cash and comp check transactions accurately and responsibly forms a core responsibility, as does monitoring guests' alcohol consumption in compliance with PRIDE certification guidelines.
This full-time role is dynamic and fast-paced, involving continuous interaction with a diverse range of guests, requiring stamina to work in a smoke-filled environment and the ability to stand or sit for extended periods. Experience in a similar role is preferred but not mandatory, offering an excellent opportunity for individuals passionate about hospitality to develop their career in a supportive and growth-oriented environment. Harrah's is committed to equal opportunity employment and provides reasonable accommodations under the American with Disabilities Act, reinforcing its dedication to inclusive workplace practices and employee wellbeing. Joining Harrah's means becoming part of a team that values enthusiasm, teamwork, and an unwavering commitment to guest satisfaction.
The role of a Server at Harrah's is crucial in delivering an outstanding dining experience to guests. This position demands a friendly, upbeat demeanor paired with excellent communication skills to anticipate and fulfill guests' needs promptly and with precision. Servers act as vital ambassadors of the Harrah's brand, consistently ensuring that guests receive timely and accurate food and beverage service while maintaining an inviting atmosphere. Beyond basic serving duties, the Server plays a key role in promoting Total Rewards programs to guests, encouraging membership and engagement which enrich guest loyalty and satisfaction. Handling cash and comp check transactions accurately and responsibly forms a core responsibility, as does monitoring guests' alcohol consumption in compliance with PRIDE certification guidelines.
This full-time role is dynamic and fast-paced, involving continuous interaction with a diverse range of guests, requiring stamina to work in a smoke-filled environment and the ability to stand or sit for extended periods. Experience in a similar role is preferred but not mandatory, offering an excellent opportunity for individuals passionate about hospitality to develop their career in a supportive and growth-oriented environment. Harrah's is committed to equal opportunity employment and provides reasonable accommodations under the American with Disabilities Act, reinforcing its dedication to inclusive workplace practices and employee wellbeing. Joining Harrah's means becoming part of a team that values enthusiasm, teamwork, and an unwavering commitment to guest satisfaction.
Job Requirements
- Ability to carry and balance service tray on shoulder
- Must have legible handwriting
- Able to read English
- Basic math skills
- Able to change schedule with short notice
- Able to work in smoke filled environment
- Able to sit and stand for prolonged periods of time
Job Qualifications
- Prior waiter/waitress experience preferred
- Basic knowledge of menu items and prices
- Ability to read English
- Basic math skills
- Strong interpersonal and communication skills
- Ability to work in a fast-paced, smoke-filled environment
- Ability to stand and sit for prolonged periods
Job Duties
- Consistently demonstrate superior customer service skills
- Greet guests warmly and build positive relationships
- Obtain and deliver food and beverage orders accurately
- Monitor guest satisfaction and execute service recovery when needed
- Promote Total Rewards program and encourage guest registration
- Handle cash and comp check transactions responsibly
- Ensure compliance with alcohol consumption guidelines
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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