Food Safety Quality Assurance Manager

LSG Sky Chefs is one of the world\'s largest and most reputable airline catering and hospitality providers, recognized globally for delivering exceptional culinary experiences and outstanding service to airlines and their passengers. With a dynamic approach to the industry and a commitment to excellence and innovation, LSG Sky Chefs continues to lead the way in airline catering across North and Latin America. The company has recently been honored with the title \"Airline Caterer of the Year in North America\" for 2023 and 2024, reflecting its dedication to quality and customer satisfaction. LSG Sky Chefs employs a diverse team of talented individuals whose expertise and passion are central to the company\'s ongoing achievement and growth.

The role available at the Tampa, USA facility is critical to ensuring that food served meets the highest standards set forth by regulatory health authorities and the company. This position, based on-site, offers a competitive salary range of $72,000 to $90,000 and demands a professional who is dedicated to food safety and quality management. The individual in this role will be responsible for the implementation, auditing, assessment, and training of food safety and quality management systems within the assigned Customer Service Center (CSC).

The responsibilities include the development, deployment, implementation, and continuous management of the food safety preventive controls program. This encompasses policies, Standard Operating Procedures (SOPs), Hazard Analysis and Critical Control Points (HACCP) plans, prerequisite food safety programs, traceability and recall processes, allergen programs, and maintaining comprehensive records. The role requires close attention to regulatory compliance, including adherence to the Food and Drug Administration (FDA), United States Department of Agriculture (USDA), and other regional food safety standards and client specifications.

This position involves managing the food safety program to ensure FDA Food Safety Modernization Act (FSMA) preventive controls are effective and all documentation is accurately maintained. The role provides technical expertise in HACCP, food safety, sensory evaluation, and quality control. Regular assessments, routine microbiological testing, and thorough reviews of HACCP logs and other food safety documentation are essential to maintain high standards. The position also supports leadership with audit preparations and inspections, coaching teams before, during, and after these evaluations to ensure compliance and excellence.

Additionally, supervising pest control programs, managing related contracts and suppliers, and investigating food safety issues form an important part of the responsibilities. The role requires active collaboration across operations, production, sales, human resources, regional quality teams, and other quality managers. This collaboration ensures the sustainability and continuous improvement of the food safety program while fostering strong relationships with internal and external stakeholders, including regulatory authorities and customers.

The successful candidate will also monitor and report on the food safety and quality management system, maintain updated manuals and documentation, and oversee the insertion of mandatory data into company web portals. Leadership skills are paramount as this role involves recruiting, onboarding, coaching, training, supporting, and evaluating food safety staff. The candidate must demonstrate excellent communication skills, resourcefulness, and the ability to thrive in a fast-paced environment while maintaining a positive attitude. This position demands a high level of accuracy, attention to detail, and organization, alongside proficiency in various technological tools and software.