Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $15.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Diversity and inclusion initiatives

Job Description

Gaylord Opryland Resort & Convention Center is a premier hospitality destination located in Nashville, Tennessee. As part of the Marriott International family, Gaylord Hotels delivers exceptional experiences centered around meetings, events, and leisure. Known for its vast, beautifully themed indoor gardens and extensive event spaces, Gaylord Opryland Resort offers guests a unique blend of Southern hospitality, luxury, and entertainment all under one roof. The resort is committed to fostering a diverse and inclusive work environment where employees, known as STARs, are empowered to be creative, entrepreneurial, and provide heartfelt service to guests.

The Guest Service Support Expert role at Gaylord Opryland Resort is a full-time, non-management position offering a pay rate of $15.00 per hour plus tip eligibility. This position plays a vital role in delivering a memorable food and beverage experience to guests. Rather than merely facilitating transactions, the Guest Service Support Expert contributes to an immersive atmosphere where food and drinks complement the overall experience. Responsibilities include setting tables, assisting kitchen staff, cleaning work areas, and replenishing supplies to ensure seamless food and beverage operations. The role requires physical stamina such as standing, walking, and moving over various surfaces, as well as the ability to lift and carry objects up to 25 pounds unassisted.

Success as a Guest Service Support Expert depends on adherence to safety standards, company policies, and quality expectations along with maintaining a professional appearance and communication style. The position is ideal for individuals who are eager to support hospitality operations and contribute to guest satisfaction. No prior work experience is required, although previous experience in a food and beverage environment is preferred. This is an excellent opportunity for individuals seeking to start or grow a career in hospitality within a renowned resort that offers a supportive and enriching work culture, as well as opportunities for advancement within Marriott's portfolio of brands.

Joining the team means becoming part of a global network that values diversity, equal opportunity, and personal growth. The company actively celebrates differences among associates and is committed to fostering an inclusive environment free from discrimination. Gaylord Opryland Resort stands out by providing employees with more than just a job: it offers a purpose-driven career, a sense of belonging to a global family, and the chance to become the best version of oneself through continuous learning and meaningful work.

Job Requirements

  • high school diploma or G.E.D. equivalent
  • no related work experience required
  • no supervisory experience required
  • ability to stand, sit, or walk for extended periods
  • ability to lift and move objects weighing up to 25 pounds without assistance
  • ability to work flexible hours
  • tip eligible position

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • previous experience in food and beverage environment preferred
  • ability to follow safety and company policies
  • good communication skills
  • ability to work on feet for extended periods
  • ability to lift up to 25 pounds unassisted

Job Duties

  • set tables for guest service areas
  • assist kitchen staff with food and beverage operations
  • clean and maintain work areas
  • replenish supplies as needed
  • manage menu items with accuracy
  • ensure compliance with safety and quality standards
  • provide friendly and professional guest service

Job Criteria

Experience

No experience required


Job Location

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