Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $9.50 - $14.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
401(k) matching
Paid Time Off
Annual performance bonus
wellness programs
day-one medical coverage
Job Description
PENN Entertainment is a premier entertainment company widely recognized for its expansive portfolio that includes integrated entertainment, sports content, and casino gaming experiences. The company proudly operates across 43 destinations throughout North America and also offers online sports betting and iCasino services through its theScore Bet Sportsbook and Casino. With a strong commitment to innovating the entertainment sector, PENN Entertainment has established itself as a leader not only in gaming but also in providing top-tier customer experiences and workplace culture. The company values diversity, sustainability, and the growth of its community, team members, vendors, and the environment.
At PENN Entertainment, employees are welcomed into a dynamic and fast-paced environment that fosters fun and excitement. Working here means being part of a team driven by enthusiasm and passion for helping customers find enjoyment in their leisure time. The company places high importance on career growth and offers robust support for employees to expand their skill sets and advance professionally. This is complemented by a competitive Total Rewards package, including wellness programs that promote financial, physical, and mental well-being. Benefits such as day-one medical coverage, 401(k) matching, and annual performance bonuses vary by position, while paid time off increases with tenure. PENN Entertainment's workplace culture emphasizes teamwork, professional development, and a commitment to delivering superior customer service across all departments.
The Food Server role at PENN Entertainment is crucial in providing a fast, friendly, and professional level of service to guests within its establishments. This role involves engaging with customers, ensuring that all food orders are accurately prepared and delivered according to company standards, and maintaining cleanliness and safety within the food service area. Food Servers are responsible for greeting guests warmly, possessing detailed knowledge of menu items and preparation methods, and ensuring that each plate's presentation meets company guidelines. The role demands a high level of attentiveness to customer needs as well as meticulous upkeep of the workstation and operational supplies.
In addition to offering exceptional customer service, Food Servers at PENN Entertainment contribute to the overall guest experience by staying informed about ongoing casino events and promotions, helping guests navigate different casino areas, and upholding all regulatory compliance within their area of responsibility. The position requires working flexible hours including nights, weekends, holidays, and overtime as needed, making it ideal for individuals who thrive in a lively, customer-focused setting. PENN Entertainment values professionalism, appearance standards, and a positive attitude in all employees, ensuring the company’s reputation for excellence is maintained at every level.
This role not only supports the company’s commitment to fun and entertainment but also plays a direct part in creating memorable experiences for guests. It offers an excellent opportunity for individuals looking to build a career in the hospitality and entertainment industries while working for a company that prioritizes its people and community. Working at PENN Entertainment means joining a team that is not just changing entertainment but redefining it, with a focus on innovation, responsibility, and continuous improvement.
At PENN Entertainment, employees are welcomed into a dynamic and fast-paced environment that fosters fun and excitement. Working here means being part of a team driven by enthusiasm and passion for helping customers find enjoyment in their leisure time. The company places high importance on career growth and offers robust support for employees to expand their skill sets and advance professionally. This is complemented by a competitive Total Rewards package, including wellness programs that promote financial, physical, and mental well-being. Benefits such as day-one medical coverage, 401(k) matching, and annual performance bonuses vary by position, while paid time off increases with tenure. PENN Entertainment's workplace culture emphasizes teamwork, professional development, and a commitment to delivering superior customer service across all departments.
The Food Server role at PENN Entertainment is crucial in providing a fast, friendly, and professional level of service to guests within its establishments. This role involves engaging with customers, ensuring that all food orders are accurately prepared and delivered according to company standards, and maintaining cleanliness and safety within the food service area. Food Servers are responsible for greeting guests warmly, possessing detailed knowledge of menu items and preparation methods, and ensuring that each plate's presentation meets company guidelines. The role demands a high level of attentiveness to customer needs as well as meticulous upkeep of the workstation and operational supplies.
In addition to offering exceptional customer service, Food Servers at PENN Entertainment contribute to the overall guest experience by staying informed about ongoing casino events and promotions, helping guests navigate different casino areas, and upholding all regulatory compliance within their area of responsibility. The position requires working flexible hours including nights, weekends, holidays, and overtime as needed, making it ideal for individuals who thrive in a lively, customer-focused setting. PENN Entertainment values professionalism, appearance standards, and a positive attitude in all employees, ensuring the company’s reputation for excellence is maintained at every level.
This role not only supports the company’s commitment to fun and entertainment but also plays a direct part in creating memorable experiences for guests. It offers an excellent opportunity for individuals looking to build a career in the hospitality and entertainment industries while working for a company that prioritizes its people and community. Working at PENN Entertainment means joining a team that is not just changing entertainment but redefining it, with a focus on innovation, responsibility, and continuous improvement.
Job Requirements
- High school diploma or equivalent
- One to two years related experience in food service operation and/or training
- Knowledge of kitchen sanitation, operation, and maintenance of kitchen equipment
- Basic knowledge of food preparation techniques
- Knowledge of weights, measures, and recipe yield
- Must be able to work required schedule including nights, weekends, holidays and overtime
- Must meet professional appearance standards as prescribed by company policy
- Must maintain a neat, professional, well-groomed appearance
- Must be at least 21 years of age or older
Job Qualifications
- High school diploma or equivalent
- One to two years related experience in food service operation and/or training
- Knowledge of kitchen sanitation and operation
- Basic knowledge of food preparation techniques
- Knowledge of weights, measures, and recipe yield
- Ability to provide superior customer service
- Strong communication and interpersonal skills
- Ability to work flexible hours including nights, weekends, and holidays
Job Duties
- Provides fast, friendly, professional, and responsive customer service
- Greets each guest approaching their station
- Maintains current and accurate information regarding food items, including preparation techniques, seasonings, and ingredients
- Responsible for wiping down server-side expo area and all touching areas as needed
- Removes all tainted dishware and trashes to dish pit
- Sweeps floors and keeps them clean and dry throughout shift
- Ensures successful tray-up and run delivery of all ordered items to the corresponding table
- Reads food orders from computer printout and confirms that all food items are prepared as ordered, according to the established menu
- Ensures all food items are prepared according to standard recipes and menu to ensure consistency of products to the guests
- Ensures plate presentation is according to established guidelines
- Assists in replenishing front line provisions, condiments and plate ware as needed using FIFO method
- Wipes counter areas, sinks, and floors to maintain a clean and safe work station
- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory
- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
- Provides personalized service and uses guests’ names when possible
- Knows and promotes current casino events and programs and can give guests directions to all casino areas
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards
- Responsible for ensuring compliance with all regulatory requirements within area of responsibility and reporting potential issues to management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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