Food Runner

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $10.50 - $11.50

Work Schedule

Day Shifts

Weekend Shifts

Benefits

competitive pay

comprehensive benefits

401k Match

Employee Discounts

Complimentary Meals

Free parking

growth opportunities

Supportive culture

Job Description

Heritage Hotels & Resorts stands as New Mexico's premier locally owned hospitality group, distinguished by its strong commitment to culture, place, and people. Renowned for its luxury hotels and award-winning restaurants, the group is deeply rooted in authentic storytelling, exceptional service, and community pride. Their establishments are more than just places to stay or dine; they represent a dedication to honoring the heritage and spirit of New Mexico, delivering unparalleled experiences to guests who value both luxury and authenticity. Heritage Hotels & Resorts places a high emphasis on caring for their guests, their team, and the neighborhoods they operate in, fostering a family-like atmosphere where respect and attention to detail are paramount.

The role of Food Runner within Heritage Hotels & Resorts is a vital position that supports the seamless flow of dining operations. As a Food Runner, you will be responsible for delivering food promptly and accurately from the kitchen to the tables, maintaining exceptional standards of presentation, cleanliness, and guest service at all times. This role requires a keen attention to detail, a sense of urgency, and the ability to thrive in a fast-paced, team-oriented environment. You will act as a crucial link between the kitchen and the dining area, ensuring that guests enjoy a smooth and satisfying dining experience.

You will maintain a professional and positive demeanor when interacting with both coworkers and guests, upholding the high service standards that Heritage Hotels & Resorts is known for. Your duties will include setting and replenishing table settings, assisting servers and kitchen staff, and responding promptly to guest needs. By supporting operations especially during peak business periods, you help create an atmosphere of efficiency and warmth, which enhances the overall guest experience.

Heritage Hotels & Resorts values employees who demonstrate a strong work ethic, excellent communication skills, and the ability to multitask while maintaining an upbeat attitude. The environment encourages personal growth and teamwork, supported by a culture rooted in New Mexico pride and community values. In return, the company offers competitive pay, comprehensive benefits including a 25% match for 401k, employee discounts, complimentary meals during shifts, free parking, and opportunities for career advancement. This role offers a fantastic opportunity for those passionate about hospitality to join a respected and supportive organization that honors its heritage while striving for excellence in service.

Job Requirements

High school diploma or equivalent experience or training required
Current New Mexico Food Handler Certification required or ability to obtain upon hire
Excellent verbal communication and customer service skills
Strong attention to detail and sense of urgency
Ability to multitask in fast paced environments
Ability to work collaboratively as part of a team
Strong work ethic and positive attitude
Ability to work on feet for extended periods in a humid kitchen and dining environment
Frequently lift push pull and carry up to 30+ pounds

Job Qualifications

High school diploma or equivalent experience or training
Excellent verbal communication and customer service skills
Strong attention to detail and sense of urgency
Ability to multitask in fast paced environments
Ability to work collaboratively as part of a team
Strong work ethic and positive attitude
Current New Mexico Food Handler Certification required or ability to obtain upon hire

Job Duties

Maintain a high level of positive and professional approach with coworkers and guests
Deliver food orders from kitchen to tables quickly and accurately
Comply with nutrition sanitation and safety standards at all times
Maintain cleanliness and professional presentation of the dining area
Maintain table settings by delivering courses replenishing utensils and being alert to beverage needs
Assist servers and kitchen team to ensure smooth service flow
Communicate clearly with kitchen and service staff regarding order status and guest needs
Support service operations during peak business periods
Respond promptly and professionally to guest requests and concerns
Follow all company safety and security policies and procedures
Maintain a clean organized work area and professional appearance in compliance with uniform and grooming standards
Protect company assets and maintain confidentiality of proprietary client and guest information
Perform other duties consistent with the functions of this position as needed at the property