Food Runner

The Pfister Hotel, an iconic and historic landmark in Milwaukee, Wisconsin, is renowned for its luxurious accommodations, grand tradition of gracious service, and impeccable style. Established in 1893, The Pfister has been a cornerstone of the hospitality industry for nearly 130 years and has proudly held the prestigious AAA Four Diamond designation for 46 consecutive years. This distinction places The Pfister among an elite group of only 11 properties in North America to maintain this honor since the program's inception in 1976. The hotel is part of Marcus Hotels & Resorts, a division of The Marcus Corporation, which has a rich legacy of operational excellence and guest satisfaction across its portfolio of 15 unique U.S.-based hotels and resorts. Marcus Hotels & Resorts is committed to creating extraordinary experiences for both guests and associates, embodying the spirit of "People Pleasing People."

Joining The Pfister Hotel means becoming part of a team that values tradition, excellence, and a commitment to providing outstanding service in a luxurious setting. The role of Cafe Runner is a vital position within the hotel's vibrant dining operations. As a Cafe Runner, you will be responsible for ensuring the seamless delivery of food orders from the kitchen to the guests, maintaining clear and effective communication between servers and kitchen staff, and supporting the overall dining experience with efficiency and grace. This full-time, hourly position offers a competitive pay rate of $15.32 per hour and provides ample opportunities for career growth within Marcus Hotels & Resorts' network of properties. The Pfister values the dedication and hard work of its employees and fosters a positive work environment with numerous benefits.

The Cafe Runner plays an essential role in upholding The Pfister's renowned service standards by ensuring that food is delivered promptly, presented impeccably, and meets guest expectations. Your responsibilities will include setting up garnishes, preparing trays, restocking service ware, and assisting servers and kitchen staff to create a smooth flow during busy shifts. This position requires physical stamina, attention to detail, and a proactive attitude to help maintain the hotel's reputation for culinary excellence. With a focus on guest satisfaction, the Cafe Runner will assist with guest requests and contribute to a memorable dining experience.

As part of the team, you will benefit from exclusive perks such as complimentary well-balanced meals during every shift, room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties, and savings across hotel dining, golf, ski resorts, and spa facilities. Additional benefits include discounted parking, two-for-one movie tickets at Marcus Theatres, paid vacation days, annual wage increases, medical, dental, and vision insurance after 30 days of employment, company-paid life insurance, and an Employee Assistance Program. There are also opportunities for transfer across properties while maintaining service credit, highlighting Marcus Hotels & Resorts' commitment to career advancement and associate development.

At The Pfister Hotel, employees adhere to Local 122 Collective Bargaining Agreement regulations with the option to obtain union membership after 90 days. This role does not require prior experience, although hospitality experience is preferred, and candidates will receive training to learn menu items and garnishes. The Pfister is proud to be an Equal Opportunity Employer, emphasizing inclusion and diversity within its workforce.

Overall, the Cafe Runner position at The Pfister Hotel offers a unique opportunity to join a storied institution dedicated to providing exceptional guest experiences in an elegant and historic setting. If you are passionate about hospitality, enjoy working in a fast-paced environment, and strive for service excellence, this role is an excellent fit to advance your career in the luxury hotel industry.