Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.25 - $15.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
employee discount
Training and development programs
Equal opportunity employer
inclusive work environment
Job Description
Marriott International is a global leader in the hospitality industry, renowned for its commitment to quality service and exceptional guest experiences. Among its prestigious brands, The Ritz-Carlton stands out as a beacon of luxury and exceptional service, operating over 100 award-winning properties worldwide. With a workforce known as The Ritz-Carlton Ladies and Gentlemen, the company is dedicated to creating memorable and unique experiences that extend beyond providing food and accommodations. This renowned luxury hotel brand empowers its employees to be creative, thoughtful, and compassionate, setting the standard for rare and special luxury service globally. The culture thrives on diversity, inclusiveness, and a strong adherence to its Gold Standards, which include the Employee Promise, Credo, and Service Values. These Gold Standards serve as the foundation of The Ritz-Carlton's operations, guiding employees to deliver excellence consistently and with grace.
The role of Guest Service Support Expert at The Ritz-Carlton is pivotal in ensuring seamless food and beverage operations that complement the overall guest experience. This position is not merely about basic service tasks but about enhancing the atmosphere where every interaction feels like part of a memorable event. Guest Service Support Experts are responsible for a broad range of duties such as assisting with setting tables, supporting kitchen activities, cleaning work areas, and replenishing supplies. Their efforts contribute substantially to operational fluidity, making the dining experience enjoyable and effortless for guests. This job demands a proactive approach, physical stamina, and the ability to work in a dynamic setting where safety, professionalism, and adherence to company policies are paramount. Employees in this role must be comfortable standing or moving for extended periods and capable of handling physical tasks including lifting, reaching, and bending within specified weight limits.
No prior supervisory experience is necessary for this role; it welcomes individuals who bring a high school diploma or G.E.D. equivalent, with or without previous food and beverage experience. Marriott International champions equal opportunity employment, embracing diversity and providing an inclusive work environment where every associate’s unique background is valued and celebrated. The company is committed to non-discrimination on any protected basis, fostering a workplace that encourages growth, learning, and pride in service. Joining The Ritz-Carlton team means becoming part of a global brand recognized for luxury hospitality and an employer who invests in the development and well-being of its associates. The experience gained here builds not just professional skills but also cultivates a sense of belonging and pride in delivering service that guests will remember long after their visit.
The role of Guest Service Support Expert at The Ritz-Carlton is pivotal in ensuring seamless food and beverage operations that complement the overall guest experience. This position is not merely about basic service tasks but about enhancing the atmosphere where every interaction feels like part of a memorable event. Guest Service Support Experts are responsible for a broad range of duties such as assisting with setting tables, supporting kitchen activities, cleaning work areas, and replenishing supplies. Their efforts contribute substantially to operational fluidity, making the dining experience enjoyable and effortless for guests. This job demands a proactive approach, physical stamina, and the ability to work in a dynamic setting where safety, professionalism, and adherence to company policies are paramount. Employees in this role must be comfortable standing or moving for extended periods and capable of handling physical tasks including lifting, reaching, and bending within specified weight limits.
No prior supervisory experience is necessary for this role; it welcomes individuals who bring a high school diploma or G.E.D. equivalent, with or without previous food and beverage experience. Marriott International champions equal opportunity employment, embracing diversity and providing an inclusive work environment where every associate’s unique background is valued and celebrated. The company is committed to non-discrimination on any protected basis, fostering a workplace that encourages growth, learning, and pride in service. Joining The Ritz-Carlton team means becoming part of a global brand recognized for luxury hospitality and an employer who invests in the development and well-being of its associates. The experience gained here builds not just professional skills but also cultivates a sense of belonging and pride in delivering service that guests will remember long after their visit.
Job Requirements
- high school diploma or G.E.D. equivalent
- no prior supervisory experience required
- must be able to stand, sit, or walk for extended periods
- able to lift objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance
- capable of reading and visually verifying menu information
- adherence to company policies and professional appearance standards
Job Qualifications
- high school diploma or G.E.D. equivalent
- basic knowledge of food and beverage operations preferred
- strong interpersonal and communication skills
- ability to work on feet for extended periods
- capacity to perform physical tasks including lifting and handling objects up to 50 pounds with assistance
- willingness to learn and adapt to the company’s Gold Standards and service values
Job Duties
- set tables according to specifications
- assist kitchen staff with food preparation and service support
- clean and sanitize work areas and dining spaces
- replenish supplies and ensure availability of necessary items
- manage food and beverage transactions smoothly as part of guest service
- follow company policies and safety procedures
- maintain professional personal appearance and communication
Job Criteria
Experience
No experience required
Job Location
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