Food Runner

Cape Coral, FL, USA|

Job Overview

Compensation

Hourly

Range $10.00 - $15.25

Benefits

Health Insurance

Paid Time Off

Employee Discounts

flexible scheduling

Career development opportunities

Positive work environment

Job Description

Phelan Family Brands is a well-established, family-owned, and locally operated restaurant group that prides itself on fostering a supportive and growth-oriented work environment for its team members. With a commitment to delivering top-notch culinary experiences and exceptional customer service, Phelan Family Brands has built a reputation for quality and community engagement. The company values its staff and focuses on creating a workplace that encourages professional development and personal growth, making it an attractive employer for those passionate about the hospitality industry. Known for its diverse range of dining options, Phelan Family Brands offers employees a dynamic and engaging atmosphere where teamwork, dedication, and excellent service are highly regarded.

The current opportunity is for the position of Food Runner, a crucial role within the restaurant’s service team. The Food Runner's primary responsibility is to ensure the timely and accurate delivery of food and beverages directly to the guests’ tables while maintaining a high level of engagement and hospitality throughout the dining experience. This role requires someone who thrives in a fast-paced environment, possesses strong communication skills, and has a keen attention to detail, especially when handling multiple orders simultaneously. The Food Runner acts as a vital link between the kitchen and the dining room, ensuring that all food items are delivered promptly and correctly, contributing significantly to customer satisfaction.

In addition to the logistics of food delivery, the Food Runner plays a hands-on role in guest interaction, often serving as an additional point of contact to enhance the overall dining experience. Responsibilities include reading and interpreting food tickets accurately, expediting orders based on priority, maintaining knowledge of food recipes and safety standards, and providing outstanding customer service with a warm and friendly demeanor. The role also involves some table maintenance, such as pre-bussing, refilling non-alcoholic beverages, and monitoring table status to support servers efficiently. Candidates who enjoy working with people, are energetic, and have a passion for maintaining high service standards will find this position rewarding and full of opportunities for growth within the restaurant group. This is a part-time or full-time employment opportunity that offers an inclusive and vibrant environment where employees are encouraged to have fun while excelling in their roles. The salary is competitive and reflects the importance of the role in delivering a memorable guest experience within a leading family-owned restaurant group.

Job Requirements

High school diploma or equivalent
Previous experience in a fast-paced restaurant environment preferred
Must be able to carry multiple plates and stand for extended periods
Ability to communicate clearly with guests and team members
Must maintain a positive attitude and work well under stress
Ability to work flexible hours including nights weekends and holidays

Job Qualifications

High school diploma or equivalent
Previous experience in a fast-paced restaurant environment preferred
Excellent communication skills
Strong interpersonal skills
Ability to work in a team environment
Basic knowledge of food safety standards
Physical ability to carry multiple plates and stand for extended periods
Friendly and outgoing personality
Ability to multitask and work efficiently under pressure

Job Duties

Ability to accurately read food tickets and correctly calculate and expedite completed food dishes according to longest ticket times expedited first except for recooks and special requests
Ability to promptly inform all managers of any long time check as per the company ticket time standards
Working knowledge of all food recipes and specs to ensure quality assurance of all food products
Working knowledge and consistent focus on food safety standards
Food runners must always maintain an outgoing personality and be consistently friendly with excellent communication skills
Food runners must have the ability to safely carry and balance several plates of food at one time with a good pace
Food runners must have the ability to quickly read expedited food checks and to correctly deliver food to the table number(s) listed on the food checks
Food runners must have the ability to ensure that all guest expectations have been met before leaving the table
The ability to clearly communicate with guests and to both servers and/or a manager with any concerns or problems with a guest such as a long time ticket a food item that is incorrect or is undesirable to the guest
The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item
A consistent positive attitude handles stress well and maintains a quick pace and the desire to have fun at work
A passion for high standards and the ability to provide best in class service
Approach all tables with a warm outgoing approach and correctly issue all food and beverage items to our guests creates regulars by interacting with guests throughout their dining experience
Observes tables and keeps track of clean dirty and occupied tables pre-bus and bus tables as needed informs bussers of dirty tables
Maintains filled water and tea pitchers regularly tours the restaurant to interact with our guests and to provide refills to seated guests
Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs