Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Weekend Shifts
Night Shifts
Benefits
employee discount
Job Description
Cinepolis USA is a distinguished luxury cinema exhibitor renowned for enhancing the movie-going experience through its upscale theater concepts, including "Cinepolis Luxury Cinemas" and "Movie House & Eatery". Headquartered in Dallas, Texas, Cinepolis USA operates 26 premium theaters across several states including California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with ambitious plans to expand their footprint further. The company is a key part of Cinepolis International, the world's most popular movie theater exhibitor, known for its commitment to innovation, cinema, and exceptional hospitality on a global scale.
Working at Cinepolis means becoming part of a community that values its team members highly. Employees benefit from generous discounts on movie tickets, food, and beverages and receive special recognition through gifts on milestone work anniversaries. Cinepolis emphasizes a culture of respect, integrity, and commitment not only towards customers but also their employees, fostering a positive and motivating work environment.
The role available at Cinepolis USA is within the Operations department, specifically at the theater location, and reports directly to the General Manager. This position is an hourly role with competitive base pay ranging from $16.90 to $19.50 per hour. The job is dynamic, customer-centric, and suited for individuals who thrive in fast-paced environments focused on delivering outstanding guest experiences.
As a team member at Cinepolis, you are primarily responsible for delivering an exceptional dining and entertainment experience to guests. Duties include serving concessions, kitchen, and bar items with attention to detail and remarkable customer service according to In Seat Dining procedures. Coordination with the food expediter ensures that guests receive their orders simultaneously and in top-quality condition. The role requires a high degree of integrity, from verifying orders to proactively communicating with supervisors about any discrepancies.
Team members act as knowledgeable guides for guests, suggesting menu items, promotions, or add-ons with flair and expertise in Cinepolis offerings. Guest satisfaction and venue cleanliness are equally important; employees will clean auditoriums, dispose of trash, and track guest belongings responsibly. Additionally, team members provide support to other areas such as ticket scanning, concessions, box office, and restroom maintenance, showcasing teamwork and flexibility.
Conflict resolution skills are essential as team members handle guest complaints tactfully or route them to appropriate management. Being vigilant about movie projection quality is another unique aspect of the role, ensuring no disruptions affect the audience's enjoyment. The job encompasses a full range of operational activities, including necessary opening, mid-shift, and closing duties.
This position offers ample opportunity for personal and professional growth through regular training sessions and team meetings, fostering skill development and alignment with company standards. Candidates who join Cinepolis USA can anticipate engaging work that combines hospitality with cinema passion, all while contributing to a nationally expanding luxury cinema brand.
Working at Cinepolis means becoming part of a community that values its team members highly. Employees benefit from generous discounts on movie tickets, food, and beverages and receive special recognition through gifts on milestone work anniversaries. Cinepolis emphasizes a culture of respect, integrity, and commitment not only towards customers but also their employees, fostering a positive and motivating work environment.
The role available at Cinepolis USA is within the Operations department, specifically at the theater location, and reports directly to the General Manager. This position is an hourly role with competitive base pay ranging from $16.90 to $19.50 per hour. The job is dynamic, customer-centric, and suited for individuals who thrive in fast-paced environments focused on delivering outstanding guest experiences.
As a team member at Cinepolis, you are primarily responsible for delivering an exceptional dining and entertainment experience to guests. Duties include serving concessions, kitchen, and bar items with attention to detail and remarkable customer service according to In Seat Dining procedures. Coordination with the food expediter ensures that guests receive their orders simultaneously and in top-quality condition. The role requires a high degree of integrity, from verifying orders to proactively communicating with supervisors about any discrepancies.
Team members act as knowledgeable guides for guests, suggesting menu items, promotions, or add-ons with flair and expertise in Cinepolis offerings. Guest satisfaction and venue cleanliness are equally important; employees will clean auditoriums, dispose of trash, and track guest belongings responsibly. Additionally, team members provide support to other areas such as ticket scanning, concessions, box office, and restroom maintenance, showcasing teamwork and flexibility.
Conflict resolution skills are essential as team members handle guest complaints tactfully or route them to appropriate management. Being vigilant about movie projection quality is another unique aspect of the role, ensuring no disruptions affect the audience's enjoyment. The job encompasses a full range of operational activities, including necessary opening, mid-shift, and closing duties.
This position offers ample opportunity for personal and professional growth through regular training sessions and team meetings, fostering skill development and alignment with company standards. Candidates who join Cinepolis USA can anticipate engaging work that combines hospitality with cinema passion, all while contributing to a nationally expanding luxury cinema brand.
Job Requirements
- Must be 18 years or older
- One or more years of food running or bussing preferred
- Must have ServSafe, food handling, and alcohol training certifications
- Strong interpersonal skills
- Effective communication skills
- Ability to maintain attention to detail
- Integrity and reliability
- Available nights, holidays, and weekends
Job Qualifications
- ServSafe certification
- Food handling certification
- Alcohol training certification
- Strong interpersonal skills for interacting with employees, guests, and management
- Effective communication skills with the ability to handle difficult and stressful situations in a positive manner
- Ability to maintain strong attention to detail while prioritizing in a fast-paced environment
- Integrity and reliability
- Availability to work nights, holidays, and weekends
Job Duties
- Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures
- Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion
- Demonstrate commitment, and integrity at all times – double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not
- Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items
- Clean auditoriums removing all dishes, trash, and providing managers with any found items
- Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office
- Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist
- Be cognizant of issues with movie projections-communicating with management when issues arise
- Complete all opening, mid and closing procedures including but not limited to other duties
- Acknowledging guest by Cinepolis standards
- Attend and participate in trainings and meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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