Food Production Manager

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Fixed Shifts

Benefits

Team member discount

Early Earn Wage Access

401K contribution

Financial Wellness Program

Personal time off

Medical insurance

Dental Insurance

Vision Insurance

Disability insurance

Life insurance

Discounts on pet insurance

Discounts on daycare

Discounts on event tickets

Job Description

The Fresh Market is a premier specialty grocery store committed to making everyday eating extraordinary for its guests. Founded with a mission to deliver a warm, welcoming, and memorable shopping experience, the company prides itself on exceptional personal service and a rich assortment of high-quality products. Known for its fresh, vibrant, and carefully selected food offerings, The Fresh Market combines the charm of a local market with the professionalism and resources of a large retailer. This commitment is reflected not only in its products but also in the way it values its employees, emphasizing teamwork, positive energy, and a culture of excellence.

As a fresh food retail establishment, The Fresh Market brings together a variety of departments including Deli-CMS, Meat-Seafood, Bakery, and Produce, each contributing to the complete meal solutions offered to customers. The company offers a comprehensive benefits package including team member discounts, early wage access, 401K company matching, wellness programs, paid time off, and more. Such benefits underline their dedication to employee wellbeing and career satisfaction.

The Production Manager role at The Fresh Market is a vital leadership position that directly influences product quality and guest satisfaction. Reporting to the Store Operations Manager, this role requires a passionate individual who can lead production teams efficiently during early morning hours to prepare high-quality foods that meet the company’s standards. The position is centered around managing operations to ensure a smooth, effective production workflow spanning multiple departments while upholding safety, quality, and efficiency.

The Production Manager is responsible for overseeing and directing all production functions with a focus on fresh, prepared food items and convenient meal solutions. This role demands a hands-on approach to managing inventory, product rotation, and ensuring minimum product loss while maintaining compliance with food safety regulations and company protocols. The successful candidate must excel in motivating their team, providing coaching and training, and fostering a culture of hospitality and teamwork.

Working early morning shifts typically from 3 a.m. to 11 a.m., the Production Manager plays a critical role in setting the tone for the day. This fast-paced position calls for an individual who thrives under pressure, demonstrates strong organizational skills, and maintains a steadfast commitment to delivering an exceptional guest experience. Knowledge of POS systems, scheduling tools, and Microsoft Office Suite is essential for managing daily operations effectively.

Overall, the opportunity to join The Fresh Market as a Production Manager is suited for those who seek a dynamic work environment within the specialty retail food industry, wish to develop their leadership career, and are passionate about delivering high standards of product excellence and guest service.

Job Requirements

1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business
Strong leadership skills
Proven ability to deliver exceptional guest experience
Excellent communication skills
Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite
Food safety certification or ability to obtain post-hire
Must be 21 years of age or older

Job Qualifications

1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business
Strong leadership skills with the ability to motivate and develop high-performing teams
Proven ability to deliver an exceptional guest experience while achieving performance goals
Excellent communication, problem-solving, and conflict resolution skills
Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite
Food safety certification, or ability to obtain post-hire
Must be 21 years of age or older
Associate's degree in business, retail management, or related field
or equivalent experience
Experience in grocery, fresh food retail, hospitality, or high-volume specialty retail environment
Knowledge of inventory management systems and financial reporting
Bilingual skills a plus

Job Duties

Direct, manage, and assist all functions of the Production department and demonstrate excellence for your team and guests
Managing the production for key items to support Deli-CMS, Meat-Seafood, Bakery, and Produce departments
Properly receiving/stocking goods that follow rotation standards when replenishing product levels
Manage product to reduce shrink/damage
Direct teams to handle, cut, and prepare a variety of the department's meat, cheeses, bread, prepacked produce, and convenient meal solutions in the early morning while maintaining quality product levels as indicated within TFM standards
Provide team members through The Fresh Market Academy, including 'on-the-job' and online training, to provide excellent guest service safely and securely while maintaining efficiency and minimizing product loss
Led, engage, motivate, and manage team members to provide excellent guest service
Provide coaching for team members to further their development and increase retention
Create and manage team schedules, aligning production to support guest shopping hours to ensure guests receive a first-class experience
Ensure department adherence to all safety requirements and protocols, including food safety per TFM policies and per law.