Food and Beverage Supervisor ("Supervisor de Alimentos & Bebidas")

Azul Hospitality is a renowned hotel management company committed to delivering exceptional guest experiences through high standards of service and quality. With a solid reputation for excellence in the hospitality industry, Azul Hospitality operates numerous properties that prioritize customer satisfaction, operational efficiency, and a supportive work environment for their staff. The company prides itself on fostering a culture of professionalism, integrity, and continuous improvement, ensuring all team members adhere to best practices while contributing positively to the guest journey.

This position is designed to supervise and organize the Food and Beverage functions within the hotel outlets, aiming to maintain superior standards in food quality, service, and merchandising to maximize profitability. The Food and Beverage Supervisor will work closely with the leadership team to support various hotel outlets, ensuring consistent communication with vendors and suppliers for timely rollout of seasonal menus, and participating in inventories and reporting. This role demands an energetic individual capable of leading and coaching staff towards excellence in guest service and operational standards. The supervisor will be responsible for maintaining a professional appearance, fostering a positive attitude, and ensuring compliance with safety and health regulations. They will participate actively in menu planning, ordering supplies, and monitoring the quality of food and service delivery.

The role requires a hands-on approach with a balance between supervisory responsibilities and operational tasks, including performing cleaning duties according to hotel procedures. Regular evaluation of customer feedback is vital to recommend improvements in service, marketing, and operational policies. The supervisor will be a key figure in staff training and cross-training, ensuring team members are proficient in all necessary duties and equipment handling, and ensuring retraining as required. Serving as a role model, the supervisor must uphold the highest standards in conduct, punctuality, and performance.

Physical demands of the role include the ability to work in varying temperature conditions, lift heavy items, and maneuver within limited spaces while maintaining stamina to stand and move for extended periods. The position requires acute sensory abilities for quality control and communication effectiveness.

Candidates must possess strong communication skills, leadership capabilities, computational and computer skills, and an analytical mindset to foresee needs and resolve conflicts tactfully. Knowledge in Windows OS, MS Office, PMS, POS, and related systems is important for effective departmental management. The ideal candidate will be self-driven, detail-oriented, and highly capable of managing complex food and beverage operations while delivering outstanding guest experiences.

Educational requirements include a minimum of a high school diploma or equivalent, with a bachelor's degree preferred. Experience required is 3 to 5 years in food and beverage operations. Certifications such as Safe Server Alcohol and Food Handlers are mandatory. Candidates must be at least 21 years old to serve alcohol, and maintain a neat, clean, and professional appearance in line with Azul Hospitality standards. Regular attendance and full compliance with company policies are expected to ensure the smooth operation of the hotel facilities.

This comprehensive supervisory role offers the opportunity to contribute significantly to the success of the hotel's food and beverage outlets, ensuring that every guest enjoys a memorable and satisfying experience.