Food and Beverage Supervisor (Harrah's Philadelphia)

Chester, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Paid holidays

Job Description

Caesars Entertainment Inc. is a globally recognized leader in the hospitality and entertainment industry, renowned for providing exceptional guest experiences across a diverse portfolio of resorts, casinos, and entertainment venues. With a steadfast commitment to excellence and innovation, Caesars Entertainment creates dynamic environments where guests enjoy a blend of luxury, excitement, and comfort. The company's strong emphasis on employee development, ethical standards, and superior customer service fosters a workplace culture where teamwork, motivation, and open communication prevail, making it one of the best places to work in the industry.

This role is centered around serving as a dynamic and energetic leader within a specific food and beverage outlet at Caesars Entertainment. The position demands an individual who can foster strong teamwork and employee morale while holding the highest levels of integrity and consistently acting in the best interests of the property and the company. As an essential leader, the candidate will act as a role model and coach who develops employees with a consistent and approachable demeanor, clearly communicating expectations and holding team members accountable. Recognizing and rewarding superior performance is a vital part of this role, along with being a change agent who continually assesses and improves departmental processes, policies, and work programs.

The successful candidate will demonstrate exemplary leadership skills, including conflict resolution, vision development, and alignment of team efforts to achieve company objectives. Coordinating with other departments ensures guest satisfaction and efficient operations in a safe, friendly, and comfortable environment. The position requires embracing and role-modeling all elements of Caesars Entertainment's customer service programs, such as Family Style Service, Buzz Sessions, and tier prioritization.

Operational responsibilities include overseeing day-to-day activities within the food and beverage outlet, ensuring optimal stock levels, and resolving any operational challenges. Leadership also extends to training and scheduling employees, managing labor costs, and ensuring compliance with health regulations. The role carries "manager on duty" responsibilities, including payroll, check control, forecasting, and maintaining accurate documentation.

The leader must maintain a visible presence at customer events and property promotions, using guest feedback and data to drive continuous service improvement. Proficiency in computer skills and technology, such as iOS devices, is crucial in managing workflows effectively. Physical demands include the ability to lift and carry items up to 30 pounds and push or pull objects weighing up to 50 pounds, with the work environment being both smoking and pet-friendly.

This comprehensive leadership position provides an exciting opportunity to contribute to an esteemed hospitality brand while fostering a positive atmosphere for employees and guests. Candidates should be ready to inspire with clear direction, communicate enthusiastically, and uphold the high standards that define Caesars Entertainment. The role not only focuses on operational excellence but also on the personal growth of team members and the overall guest experience, making it a rewarding career choice for those passionate about hospitality management.

Job Requirements

High school diploma or equivalent
Minimum of two years experience in food and beverage
At least one-year supervisory experience in a hospitality environment
Ability to communicate effectively in English, both verbally and in writing
Must be at least 18 years of age
Ability to work in a smoking and pet-friendly environment
Ability to lift and carry up to 30 pounds
Ability to push and pull up to 50 pounds
Ability to bend, stoop, twist and reach

Job Qualifications

High school diploma required, advanced training or certification in food and beverage preferred
Minimum of two years food and beverage experience, with at least one-year supervisory experience in a hospitality environment
Computer skills required
Must have excellent verbal and written communication skills
Required to perform the customer service standards of the department
Must be 18 years of age or older
Proficient in English verbal and written
Proficient with iOS devices

Job Duties

Supervises and oversees day-to-day operations in a specific food and/or beverage outlet
Responsible for smooth operation of the outlet, including ensuring supplies and stock levels are appropriate and resolving any operational issues that arise
Schedules, trains and monitors performance of direct reports
Must have knowledge or experience supervising members of a collective bargaining unit
Must be able to train and supervise employees in specialty drinks and flair bartending
Ensures direct reports are providing Family Style Service at all times
Ensures direct reports are following kitchen sanitation standards and health code regulations
May perform other duties as assigned