Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
retirement plans
Job Description
Hilton is a globally recognized leader in the hospitality industry, renowned for delivering outstanding guest experiences and building a remarkable workplace culture for its team members. Established with the vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests worldwide, continuously setting new standards for travel and accommodation. The company operates a diverse portfolio of world-class hotel brands committed to providing the best stays for guests, reflecting its dedication to exceptional service and innovation. Hilton's workplace culture has received numerous accolades, including repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. This culture is built on core values that emphasize integrity, leadership, teamwork, ownership, and a focus on making an impactful difference in every moment.
Joining Hilton means becoming part of a dynamic and inclusive team that values every member's contribution and growth. The company supports employees’ career development at every stage, whether they are starting out or advancing their career path. This commitment extends beyond professional growth to include comprehensive benefits and resources designed to support team members’ personal wellbeing and work-life balance. Hilton fosters an environment where hospitality is more than a job — it's a way to brighten lives and create memorable moments for guests and colleagues alike.
The role of Restaurant Supervisor at Hilton is pivotal in maintaining the high standards of dining experiences offered at one of the hotel’s renowned dining outlets. This position involves supervising and actively participating in daily restaurant operations, ensuring that all service standards and product quality meet Hilton’s strict guidelines. As a Restaurant Supervisor, you will be instrumental in delivering exceptional guest experiences by monitoring satisfaction levels, addressing concerns promptly, and continuously enhancing the dining environment. Furthermore, you will provide leadership and guidance to a team of hospitality professionals during each shift, fostering a positive and productive workplace culture.
This role also contributes to the financial success of the restaurant by assisting with marketing initiatives and applying up-selling techniques to maximize food and beverage sales. Regulatory compliance is a critical aspect of the position, requiring strict adherence to health, safety, sanitation, and alcohol awareness standards to safeguard the wellbeing of both guests and team members. Hilton’s Restaurant Supervisors embody the company’s core values by acting with integrity, inspiring leadership, embracing teamwork, and taking ownership of their responsibilities with a sense of urgency and discipline. In return, Hilton offers a supportive, award-winning workplace culture along with a competitive salary and comprehensive benefits designed to invest in the professional and personal wellbeing of its team members.
Joining Hilton means becoming part of a dynamic and inclusive team that values every member's contribution and growth. The company supports employees’ career development at every stage, whether they are starting out or advancing their career path. This commitment extends beyond professional growth to include comprehensive benefits and resources designed to support team members’ personal wellbeing and work-life balance. Hilton fosters an environment where hospitality is more than a job — it's a way to brighten lives and create memorable moments for guests and colleagues alike.
The role of Restaurant Supervisor at Hilton is pivotal in maintaining the high standards of dining experiences offered at one of the hotel’s renowned dining outlets. This position involves supervising and actively participating in daily restaurant operations, ensuring that all service standards and product quality meet Hilton’s strict guidelines. As a Restaurant Supervisor, you will be instrumental in delivering exceptional guest experiences by monitoring satisfaction levels, addressing concerns promptly, and continuously enhancing the dining environment. Furthermore, you will provide leadership and guidance to a team of hospitality professionals during each shift, fostering a positive and productive workplace culture.
This role also contributes to the financial success of the restaurant by assisting with marketing initiatives and applying up-selling techniques to maximize food and beverage sales. Regulatory compliance is a critical aspect of the position, requiring strict adherence to health, safety, sanitation, and alcohol awareness standards to safeguard the wellbeing of both guests and team members. Hilton’s Restaurant Supervisors embody the company’s core values by acting with integrity, inspiring leadership, embracing teamwork, and taking ownership of their responsibilities with a sense of urgency and discipline. In return, Hilton offers a supportive, award-winning workplace culture along with a competitive salary and comprehensive benefits designed to invest in the professional and personal wellbeing of its team members.
Job Requirements
- High school diploma or equivalent
- Previous experience in restaurant or hospitality supervision preferred
- Strong interpersonal and communication skills
- Ability to lead and motivate a team
- Knowledge of health, safety, and sanitation regulations
- Ability to work flexible hours, including evenings, weekends, and holidays
- Commitment to delivering excellent guest service
Job Qualifications
- Passion for spreading the light and warmth of hospitality
- Act with integrity and always do the right thing
- Demonstrate inspiring leadership
- Believe in teamwork to drive the best outcomes
- Exhibit a sense of ownership and accountability
- Focus on the now, bringing urgency and discipline to every moment
Job Duties
- Supervise daily restaurant operations
- Oversee and participate in daily outlet operations, including ensuring guest service standards, product quality, and compliance with operational policies and procedures
- Deliver exceptional guest experiences by monitoring product and service quality, assessing guest satisfaction, addressing issues, and making improvements
- Guide the team through each shift by providing on-the-floor supervision, assisting with scheduling, and mentoring team members
- Contribute to revenue growth by assisting with marketing initiatives and up-selling techniques
- Uphold regulatory standards by maintaining compliance with health, safety, sanitation, and alcohol awareness regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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