Food & Beverage Supervisor - Beverage

Horseshoe Indianapolis is a prominent entertainment and gaming establishment located in Indianapolis, Indiana. As a part of the Caesars Entertainment family, Horseshoe Indianapolis offers a variety of gaming options, dining experiences, and entertainment events to a diverse clientele, making it a popular destination for both locals and tourists. With a commitment to providing superior guest experiences, this venue integrates a vibrant casino floor with a full-service restaurant and bar to create an engaging and all-encompassing environment for entertainment and hospitality. The company emphasizes a culture of teamwork, guest satisfaction, and operational excellence, making it a highly respected employer in the hospitality and gaming industry.

The role of Floor Supervisor at Horseshoe Indianapolis is pivotal to maintaining the high standards of service and operational efficiency that the casino and its dining facilities are known for. This position is responsible for overseeing all floor operations, ensuring that team members adhere to company policies and deliver exceptional guest experiences. The Floor Supervisor manages daily activities including conducting pre-shift meetings, handling scheduling such as station assignments and breaks, and evaluating the performance of staff through proper documentation and communication. This role demands strong leadership skills to supervise and support both hourly and supervisory team members, providing training, conducting performance evaluations, and administering disciplinary actions when necessary.

The Floor Supervisor has a comprehensive understanding of the operational aspects of the venue. This includes knowledge of equipment maintenance and use, especially for liquor and soda dispensing systems, beer systems, and kitchen appliances. They are also responsible for managing inventory by requisitioning and issuing products, auditing clock-in and sign-in records, and ensuring all equipment and stock levels are maintained to maximize operational efficiency. Additionally, the role involves monitoring and responding to guest opportunities and concerns to uphold customer satisfaction. The Floor Supervisor plays a vital role in budget planning, business objective execution, and adherence to safety and health guidelines prescribed by Indiana state regulations.

This leadership position requires a candidate adept at multitasking in a high-volume environment, capable of handling diverse responsibilities ranging from food preparation supervision to coordinating team schedules and managing financial records. Beyond operational duties, the Floor Supervisor fosters a positive and professional work environment, nurturing team spirit while ensuring compliance with appearance and behavior standards. The candidate will be expected to work in an environment that involves variable temperatures, exposure to smoke, noise, and requires physical stamina such as standing for extended periods and lifting heavy objects.

Overall, the Floor Supervisor position at Horseshoe Indianapolis offers an opportunity to contribute to a dynamic and fast-paced environment within the hospitality and gaming industry. The job is ideal for individuals who demonstrate leadership, excellent communication skills, a strong commitment to customer service, and an ability to maintain efficient and profitable operations under pressure. This full-time role demands dedication, adaptability, and professionalism and rewards with the chance to be part of a legendary entertainment brand committed to excellence and guest satisfaction.