Food & Beverage Supervisor, Aquatica

Kissimmee, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $39,200.00 - $63,500.00

Work Schedule

Standard Hours

Benefits

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical insurance

Dental Insurance

Vision Insurance

401k Retirement Plan

Voluntary insurance

Life insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible Spending Accounts

Employee assistance program

Legal Assistance Plan

Job Description

SeaWorld Parks & Entertainment is a leading entertainment company specializing in marine life parks, amusement attractions, and themed experiences that educate and entertain guests of all ages. With a commitment to conservation, education, and exceptional guest service, SeaWorld provides a unique environment where both guests and team members can connect with the wonders of the natural world. Known for its family-friendly atmosphere and dedication to creating memorable experiences, SeaWorld’s water parks are dynamic venues that combine thrilling water rides, engaging educational exhibits, and vibrant live entertainment. The company continuously strives to enhance guest satisfaction through innovative offerings and outstanding service, making it a premier destination for visitors seeking both fun and learning.

The role available at one of SeaWorld’s renowned water parks is that of a team leader focused on driving excellent guest experiences and operational efficiency. This is a hands-on position where you will inspire and manage a team, ensuring that service standards are upheld and surpassed. Your responsibilities will span from administrative tasks like scheduling and reporting to field duties including supervising ambassadors and ensuring facility maintenance. This position also emphasizes guest interaction quality by addressing complaints and fostering a welcoming environment for all visitors.

As a team leader, you will be instrumental in supervising daily operations, including inventory management, quality assurance for food and service, and labor cost control to maximize profitability while maintaining high standards of ambassador satisfaction and facility cleanliness. You will also be responsible for training and development, performance appraisal, and enforcing organizational policies in compliance with labor laws. This role requires an energetic and positive individual capable of multitasking in a fast-paced environment while maintaining attention to detail and exceptional communication skills.

This permanent role is ideal for someone with strong leadership capabilities who seeks to contribute to a vibrant team culture within a reputable and supportive company. The position demands proficiency in Microsoft Office applications, solid math skills, and certifications related to food safety and alcohol management. Physical stamina and the ability to work in diverse weather conditions are necessary, reflecting the park’s outdoor and indoor service environment.

Working at SeaWorld Parks & Entertainment offers not only a career but an opportunity to be part of an organization that values inclusiveness, diversity, and equal opportunity. The company provides competitive pay alongside a comprehensive benefits package designed to support employee well-being and professional growth.

Job Requirements

have an associate’s degree or equivalent from two-year college or technical school or equivalent combination of education and experience
have strong written and verbal communication skills
have strong basic math skills using whole numbers, common fractions and decimals
ability to compute rate, ratio, percent, and be able to create and interpret graphs
have working knowledge of the microsoft office suite
able to obtain servsafe manager certification upon selection
able to pass alcohol training test upon selection
able to pass food handlers test and maintain valid food handlers card
able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
able to handle multiple tasks and work in a fast paced environment
able to work indoors and in outside weather conditions such as sunny, wet and/or humid conditions
able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs

Job Qualifications

have an associate’s degree or equivalent from two-year college or technical school or equivalent combination of education and experience
have strong written and verbal communication skills
have strong basic math skills using whole numbers, common fractions and decimals
ability to compute rate, ratio, percent, and be able to create and interpret graphs
have working knowledge of the microsoft office suite
able to obtain servsafe manager certification upon selection
able to pass alcohol training test upon selection
able to pass food handlers test and maintain valid food handlers card

Job Duties

assist with creating ambassador schedules and maintaining time keeping records
prepare and track daily, weekly, and monthly reports
address complaints and resolve problems
supervise and train ambassadors
plan, assign and direct work
order and maintain products and supplies
ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
enter notifications for any needed repairs to keep facility maintained to standards
record the day’s events in communication log
contact maintenance as necessary to maintain proper operation of all equipment and facility
maintain repair log and control labor cost
carry out supervisory responsibilities including interviewing, hiring, training, planning, appraising performance, rewarding and disciplining ambassadors, addressing complaints and resolving problems
ensure excellent guest service by responding to guest requirements, expectations and needs
occasionally assist other locations and areas throughout the park as needed