Job Overview
Employment Type
Temporary
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Concert tickets
Job Description
Live Nation Entertainment is recognized as the world’s leading live entertainment company, uniting the strength of industry giants such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster leads globally in event ticketing by selling over 500 million tickets annually to more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment globally, promoting over 40,000 shows and 100-plus festivals annually for nearly 4,000 artists across more than 40 countries. These entities combine to enable Live Nation Media & Sponsorship to develop strategic music marketing programs that connect over 1,000 brands with the... Show More
Job Requirements
- Responsible Alcohol Awareness Training Certification or equivalent
- Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations
- Skills in guest relations and staff relations
- Prioritization of duties and effective communication skills
- Ability to handle multiple tasks and issues at one time effectively with an upbeat attitude
- Ability to read guests to anticipate their needs
- Ability to turn potentially negative situations into positive ones
- Ability to communicate well with team members and managers and foster an atmosphere of unity and camaraderie
Job Qualifications
- Responsible Alcohol Awareness Training Certification or equivalent
- Working knowledge of high-volume nightclub operations and guest relations
- Skills in guest relations and staff relations
- Ability to prioritize duties and communicate effectively
- Ability to handle multiple tasks simultaneously with an upbeat attitude
- Ability to anticipate guest needs and turn negative situations positive
- Ability to foster unity and camaraderie among team members
- Preferred experience in a live music environment
- Preferred college diploma in a related field
Job Duties
- Works directly with the Ops Manager to perform day of show duties
- Respond to all elevated staff or guest inquiries and concerns regarding shows, artist meet and greet packages, amenities including Foundry access, VIP program and seat upgrades
- Work through and correct guest concerns and complaints regarding security and customer service
- Follow up with Security and Guest Services teams to ensure that service standards are met
- Perform opening, running, and closing duties according to Live Nation policy
- Inform guests of Music Hall amenities and make recommendations
- Maintain line of sight and atmosphere control by circulating and reporting issues
- Suggestive selling of venue products and services when applicable
- Keep current on all Standard Operating Procedures and communicate them effectively
- Create pre-shift sheets and relay management information to staff
- Turn in all lost and found articles to Box Office
- Ensure responsible alcohol service per training and policy
- Maintain security of back of house areas
- Lead all pre-shift meetings
- Communicate guest or team issues to MOD
- Work with MOD to resolve guest issues and escalate when required
- Complete incident reports and collect witness statements
- Assist MOD with ejection logs and incident reports
- Work special events scheduled throughout the venue
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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