Food & Beverage Supervisor

This job opportunity is with a well-established hotel known for its commitment to exceptional hospitality and guest services. The hotel operates in a dynamic environment that demands quality and consistency in every aspect of food and beverage service. As an integral part of the food and beverage team, the establishment prides itself on fostering an inclusive and supportive culture where employees are valued and guests' experiences are prioritized. The hotel offers a competitive hourly pay rate of $21.00, reflecting the importance of this supervisory role in maintaining the hotel’s reputation for excellence.

The role of Outlet & Banquet Service Supervisor is crucial in ensuring that guests receive outstanding and professional service throughout their dining experience in the hotel's outlets and banquet facilities. This position involves daily supervision and direction of service staff, including cashiers, supervisors, greeters, servers, and bus attendants. The supervisor plays a vital role in maintaining and improving quality standards by actively engaging with guests and promptly addressing any concerns or complaints to guarantee a positive guest experience.

Responsibilities extend to coordinating between kitchen staff and service personnel to ensure timely meal service and maintaining the room service area's cleanliness and operational standards. The supervisor also ensures that manpower, supplies, and equipment are adequately available to meet the service demands efficiently. This supervisory position is also involved in administrative functions such as assisting in hiring, scheduling staff, conducting ongoing training sessions, preparing production reports, controlling supplies distribution, and abiding by the standards set by the Food & Beverage Director or General Manager.

In addition to these core duties, the role demands an individual with strong knowledge of hotel food and beverage operations, including food service techniques and cost controls such as manpower productivity and food cost management. Candidates must possess valid Food Handler and Illinois BASSET certifications, underscoring the importance of compliance with health and safety regulations. The ability to communicate effectively in the workplace’s primary language, both verbally and in writing, and basic computational skills are essential.

Physically, this role requires stamina and the ability to operate in various temperature conditions, such as cold freezers and warm kitchens, reflecting the diverse environment of food service areas. The supervisor must demonstrate manual dexterity and physical capability to maneuver equipment and supplies, sometimes weighing up to 250 pounds, and stand or move continuously throughout an eight-hour shift.

Work schedules can vary to meet business needs, including evenings, weekends, and holidays, highlighting the flexibility required for this position. The hotel supports its employees with comprehensive benefits, including paid time off, medical, dental, and vision insurance, life and disability insurance, employee assistance programs, and discounts on hotel stays and related services.

The hotel is an equal opportunity employer committed to diversity and inclusion, ensuring all qualified applicants receive fair consideration regardless of race, color, religion, gender identity, sexual orientation, national origin, disability, or protected veteran status. This Outlet & Banquet Service Supervisor position is an excellent opportunity for a dedicated individual seeking to grow their career in hospitality alongside a reputable company that values hard work and quality service.