Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
Red Mile is a renowned entertainment venue situated in the heart of the "Horse Racing Capital of the World." Known for its vibrant atmosphere and dedication to providing world-class experiences, Red Mile attracts both locals and visitors seeking exceptional horse racing entertainment and hospitality. With a focus on excellence and a commitment to creating memorable experiences, the organization celebrates a culture that values teamwork, innovation, and outstanding customer service. Red Mile offers a dynamic work environment where employees are encouraged to grow and contribute to its storied legacy as a premier destination for horse racing and related entertainment events.
The Food and Beverage Supervisor at Red Mile plays a critical role in supporting the overall guest experience by overseeing daily operations within all food and beverage outlets. Reporting directly to the Director of Food & Beverage, this supervisory position ensures that all services meet the highest standards for quality, safety, and efficiency. The ideal candidate will work closely with Food and Beverage leadership to optimize operational workflows, enforce liquor policies, and manage beverage staff performance. Supervising a dedicated team including Beverage Service Supervisors, servers, bartenders, stockers, and barbacks, this role is essential to maintaining a welcoming, well-stocked, and safe environment for guests and staff alike.
This position requires a balance of leadership, hands-on management, and customer service expertise. The supervisor is responsible for mentoring and training staff, providing excellent guest interactions, and swiftly addressing any concerns as they arise. Strong communication and organizational skills are paramount, as is the ability to work varied shifts including evenings, weekends, and holidays. Candidates must be capable of handling physical requirements such as lifting up to 40 pounds and standing or walking for extended periods.
In summary, the Food and Beverage Supervisor at Red Mile is a vital link in delivering outstanding service that contributes to the venue's reputation and guest satisfaction. The role offers an exciting opportunity to be part of a team that prides itself on professionalism, safety compliance, and operational excellence in one of the most celebrated horse racing destinations in the country.
The Food and Beverage Supervisor at Red Mile plays a critical role in supporting the overall guest experience by overseeing daily operations within all food and beverage outlets. Reporting directly to the Director of Food & Beverage, this supervisory position ensures that all services meet the highest standards for quality, safety, and efficiency. The ideal candidate will work closely with Food and Beverage leadership to optimize operational workflows, enforce liquor policies, and manage beverage staff performance. Supervising a dedicated team including Beverage Service Supervisors, servers, bartenders, stockers, and barbacks, this role is essential to maintaining a welcoming, well-stocked, and safe environment for guests and staff alike.
This position requires a balance of leadership, hands-on management, and customer service expertise. The supervisor is responsible for mentoring and training staff, providing excellent guest interactions, and swiftly addressing any concerns as they arise. Strong communication and organizational skills are paramount, as is the ability to work varied shifts including evenings, weekends, and holidays. Candidates must be capable of handling physical requirements such as lifting up to 40 pounds and standing or walking for extended periods.
In summary, the Food and Beverage Supervisor at Red Mile is a vital link in delivering outstanding service that contributes to the venue's reputation and guest satisfaction. The role offers an exciting opportunity to be part of a team that prides itself on professionalism, safety compliance, and operational excellence in one of the most celebrated horse racing destinations in the country.
Job Requirements
- High school diploma or equivalent
- Previous cash handling experience is required
- Supervisory experience is a plus
- Must be able to read, write, speak and understand English
- Bi-lingual is a plus
- Ability to perform essential duties satisfactorily
- Willingness to work varied shifts including nights, weekends, and holidays
- Ability to lift and/or move up to 40 pounds
- Ability to stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch or crawl, talk and hear
Job Qualifications
- High school diploma or equivalent
- Previous cash handling experience
- Supervisory experience is a plus
- Must be able to read, write, speak and understand English
- Bi-lingual is a plus
Job Duties
- Directly supervises, mentors, and trains the Beverage Service Supervisors, Beverage Servers, Cocktail Servers, Bartenders, Stockers and Barbacks
- Trains and supervises the beverage staff
- Reports the status of operations, concerns or any standard variances relating to the beverage stations, beverage service personnel, or inventory levels to the Food and Beverage leadership
- Works alongside the Food and Beverage Leadership to ensure operational efficiency within the department
- Maintains, fully understands and enforces liquor policies and procedures, rules and ordinances
- Provides prompt, courteous, and friendly beverage service to all guests
- Addresses guest and team member concerns and resolves conflicts
- Maintains a neat, clean, orderly, organized, safe, well-stocked, and comfortable work environment for team members and guests
- Greets guests and builds personal first name relationships
- Assists in re-stocking beverage service areas with the necessary supplies to meet guest needs
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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