Food & Beverage Supervisor

The Verve Hotel Boston Natick, Tapestry Collection by Hilton, is a distinguished hospitality establishment located in the vibrant Natick area of Boston. As a proud member of the Tapestry Collection by Hilton, The Verve Hotel offers a unique blend of local charm and Hilton's renowned standards of service and quality. This hotel is dedicated to providing exceptional guest experiences, creating a welcoming environment for travelers and visitors alike. With a focus on innovation, community engagement, and professional excellence, The Verve Hotel Boston Natick stands as a modern and dynamic player in the hotel industry, attracting guests who seek comfort, style, and tailored services during their stay.

At The Verve Hotel Boston Natick, the workplace culture is centered on collaboration, high performance, and continuous growth. The hotel team is committed to delivering outstanding service while encouraging personal and professional development for all staff members. The hotel offers competitive compensation, comprehensive benefits, and opportunities for career advancement, making it an attractive place to build a career in hospitality.

The position of Food and Beverage Supervisor at The Verve Hotel Boston Natick is a vital role responsible for supervising and coordinating all food and beverage service activities within the hotel’s outlets and banquet operations. This role requires a proactive leader who supports both the Food and Beverage Manager and Banquet Manager in maintaining exceptional guest service standards. The Food and Beverage Supervisor plays a key role in ensuring the smooth and efficient operation of daily food and beverage services within a fast-paced hotel environment.

In this supervisory role, the individual will manage restaurant, lounge, and banquet service staff, oversee daily shifts, and ensure all service standards, cleanliness, and appearance guidelines are maintained at all times. They will also be responsible for handling guest interactions, addressing concerns promptly to guarantee customer satisfaction, and supporting administrative functions such as shift reporting and departmental meetings. The role emphasizes visible leadership during service periods, coaching and mentoring team members to enhance their performance, and enforcing proper cash handling and closing procedures.

The role of Food and Beverage Supervisor demands excellent communication, leadership, and guest service skills, combined with a strong ability to manage multiple tasks in a lively hospitality setting. Candidates should expect to work flexible schedules including nights, weekends, and holidays, reflecting the nature of the hospitality industry. Physical endurance is also essential given the standing, walking, and lifting involved throughout the workday.

This position offers a competitive hourly wage of $22.00, paid bi-weekly, with a comprehensive benefits package including medical, dental, and vision insurance, voluntary life insurance, supplemental insurance plans, a 401(k) retirement plan, paid personal and vacation time, hotel team member travel discounts, and free parking. The Verve Hotel Boston Natick is proud to be an Equal Opportunity Employer, dedicated to fostering a diverse and inclusive workplace where all team members can thrive and contribute to the hotel’s continued success.