Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
casual dress
Job Description
Desert Diamond Casino is a prominent entertainment and hospitality establishment located in Arizona, renowned for providing exceptional gaming and dining experiences to its guests. As a leader in the gaming industry, Desert Diamond Casino combines dynamic gaming options with diverse food and beverage services, delivering high-quality customer-centric operations. The casino prides itself on a vibrant environment, professional service, and maintaining the highest standards of entertainment and hospitality. This position is situated within one of the casino’s key operational areas – the Food and Beverage department, where the synergy between service excellence and compliance is critical to enhancing guest satisfaction and operational success.
The role of Food and Beverage Supervisor at Desert Diamond Casino is an essential leadership position focused on maintaining professional and efficient operations within the food and beverage division. Reporting directly to the Food & Beverage Assistant Manager, the Supervisor is responsible for delivering outstanding guest service and ensuring all activities adhere to compliance standards, including Title 4 of Arizona liquor law and internal controls established by the Tohono O’odham Gaming Enterprise (TOGE). This role requires collaboration with culinary staff, management, and other departments to guarantee guests receive timely, courteous, and high-quality service.
The Food and Beverage Supervisor will enforce rigorous health and food safety standards across all operational facets, ensuring the work environment is clean, organized, and up to code with tribal, city, state, and federal regulations. This role entails a hands-on approach to leadership, including training team members effectively, managing schedules and par levels for inventory, and handling procurement processes with precision. The supervisor must maintain a positive, motivational attitude, exemplary integrity, and lead by example while managing labor costs and performance evaluations. Maintaining accurate attendance and time records, promoting teamwork, and problem-solving are vital daily functions of the role.
Flexibility is also critical, as the Food and Beverage Supervisor must be prepared to adjust duties as necessary in response to changing operational needs. The position fosters an environment where team cohesion and lateral service drive guest satisfaction, aligned with the casino’s Spirit of Service Standards. The role demands an individual who can lead with confidence, uphold safety and regulatory compliance, and communicate effectively with diverse personnel and guests.
Employment with Desert Diamond Casino offers engagement in a dynamic hospitality setting with the opportunity to grow within a supportive team culture. While the job requires working irregular hours, including evenings, holidays, and weekends, it provides a platform to develop supervisory skills in a reputable and culturally significant enterprise. Candidates should anticipate a competitive compensation package aligned with experience, with the chance to make meaningful contributions to both the guest experience and organizational excellence in one of Arizona’s premier gaming and entertainment venues.
The role of Food and Beverage Supervisor at Desert Diamond Casino is an essential leadership position focused on maintaining professional and efficient operations within the food and beverage division. Reporting directly to the Food & Beverage Assistant Manager, the Supervisor is responsible for delivering outstanding guest service and ensuring all activities adhere to compliance standards, including Title 4 of Arizona liquor law and internal controls established by the Tohono O’odham Gaming Enterprise (TOGE). This role requires collaboration with culinary staff, management, and other departments to guarantee guests receive timely, courteous, and high-quality service.
The Food and Beverage Supervisor will enforce rigorous health and food safety standards across all operational facets, ensuring the work environment is clean, organized, and up to code with tribal, city, state, and federal regulations. This role entails a hands-on approach to leadership, including training team members effectively, managing schedules and par levels for inventory, and handling procurement processes with precision. The supervisor must maintain a positive, motivational attitude, exemplary integrity, and lead by example while managing labor costs and performance evaluations. Maintaining accurate attendance and time records, promoting teamwork, and problem-solving are vital daily functions of the role.
Flexibility is also critical, as the Food and Beverage Supervisor must be prepared to adjust duties as necessary in response to changing operational needs. The position fosters an environment where team cohesion and lateral service drive guest satisfaction, aligned with the casino’s Spirit of Service Standards. The role demands an individual who can lead with confidence, uphold safety and regulatory compliance, and communicate effectively with diverse personnel and guests.
Employment with Desert Diamond Casino offers engagement in a dynamic hospitality setting with the opportunity to grow within a supportive team culture. While the job requires working irregular hours, including evenings, holidays, and weekends, it provides a platform to develop supervisory skills in a reputable and culturally significant enterprise. Candidates should anticipate a competitive compensation package aligned with experience, with the chance to make meaningful contributions to both the guest experience and organizational excellence in one of Arizona’s premier gaming and entertainment venues.
Job Requirements
- High school diploma or GED
- Minimum 18 years of age
- At least one year recent supervisory dining room or food service experience
- Experience in cash handling and alcohol enforcement
- No felony theft or stealing convictions
- Successful completion of pre-employment drug/alcohol screening
- Background investigation clearance
- Ability to obtain and maintain gaming license
- Ability to obtain Food Handlers card
- Ability to obtain TIPS certification
- High energy and motivated personality
- Ability to communicate effectively in English
- Ability to follow instructions and work under stress
- Ability to lead and cooperate in a team
- Ability to carry out written and oral instructions
- Physical ability to stand for long periods and lift up to 50 pounds
- Flexibility to work evenings, holidays, weekends, and irregular shifts
- Professional appearance and phone and radio etiquette
Job Qualifications
- High school diploma or GED
- Minimum one year recent supervisory dining room or food service experience
- Experience in cash handling and alcohol enforcement
- Knowledge of dining, buffet, and food maintenance operations
- Knowledge of menu items including entrees, side dishes, beverages, and desserts
- Knowledge of Point of Sale (POS) systems
- Knowledge of procurement systems
- Understanding of supervisory techniques
- Proficiency with computers
- Knowledge of Title 4 Arizona liquor law
- Ability to obtain Food Handlers card
- Ability to obtain TIPS certification
- Effective verbal and written communication skills in English
- Positive and professional guest service approach
- Ability to work under pressure in a busy environment
- Leadership skills in a team environment
- Conflict resolution and guest service problem-solving abilities
- Skill in interpersonal and customer service
- Professional appearance and communication etiquette
Job Duties
- Ensure compliance with Tohono O’odham Gaming Enterprise policies and procedures including internal controls
- Uphold tribal, city, state, and federal health and food safety codes
- Maintain a clean, organized, and sanitized work area
- Provide exceptional and friendly guest service
- Control quality and consistent presentation of food and beverages
- Communicate effectively with management, team members, and other departments
- Attend and contribute to supervisor and management meetings
- Enforce Title 4 Arizona liquor laws and internal controls
- Order supplies efficiently through procurement systems
- Create work schedules based on business needs
- Maintain product par levels
- Train team members consistently
- Maintain accurate attendance records
- Lead with integrity and in the best interest of the enterprise
- Monitor labor and time records for effective cost management
- Assist in efficient and cost-effective daily operations
- Conduct fair performance evaluations
- Understand profit and loss statements and present variances
- Collaborate with other departments for outstanding guest service
- Promote a courteous and respectful environment
- Build strong team cohesion
- Maintain proper attendance according to casino policy
- Demonstrate Desert Diamond Casino brand attitude and service standards
- Assume additional responsibilities as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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