Food & Beverage Supervisor

Truckee Gaming is a dynamic and reputable gaming and entertainment company that focuses on delivering exceptional experiences to its patrons. Known for its vibrant atmosphere and commitment to quality service, Truckee Gaming provides both guests and employees with a rewarding environment. The company prides itself on maintaining high standards in its operational practices and continuously enhancing the customer journey through exceptional hospitality and attention to detail. The organization fosters a supportive workplace culture with various perks designed to create an enjoyable and motivating work experience for its team members.

Working at Truckee Gaming means more than just earning a paycheck; it offers employees paid time off (PTO) available after 90 days with annual cash-out options, paid lunch breaks, complimentary employee meals during shifts, and participation in employee events. Employees also enjoy access to a comfortable break area, an employee loyalty program, and affordable medical, dental, and vision insurance. This comprehensive benefits package reflects Truckee Gaming’s dedication to employee well-being and satisfaction, making it an attractive workplace for individuals looking for a long-term career in the gaming and food service industry.

The Food & Beverage Supervisor role at Truckee Gaming is a pivotal position that operates under the direct supervision of the Restaurant Manager. This supervisory role primarily focuses on assisting in the daily management and oversight of restaurant operations to ensure that all service standards are met and that guest satisfaction is maximized. The supervisor is tasked with training and guiding front-line staff, providing direction, and assigning tasks to ensure seamless service delivery. They maintain thorough knowledge of the menu, specials, and restaurant promotions to assist staff and inform guests effectively.

This role requires the Food & Beverage Supervisor to address and resolve guest complaints promptly and professionally, fostering a positive dining experience. They also act as a communication bridge between the front-of-house staff and management by relaying important issues related to employee relations, performance, safety, or facility concerns. Additional responsibilities include assisting with seating guests, clearing tables, ringing out guests, setting tables, and taking drink orders when necessary. The supervisor ensures the quality of ingredients, food preparation, presentation, and food temperatures to uphold Truckee Gaming’s quality standards.

Maintaining cleanliness and organization at server stations and supporting sanitation standards in all front-of-house areas are key duties of this role. Furthermore, the Food & Beverage Supervisor aids the Food and Beverage Manager in resolving employee disputes and participates in scheduling, using software like Microsoft Word, Excel, and Outlook to create efficient shift plans. They review guest comment cards and proactively report feedback to management to drive continuous improvement.

This position also requires flexibility by providing coverage for front-of-house staff in the event of absences and performing additional duties as assigned by management. Overall, the Food & Beverage Supervisor plays an integral role in guaranteeing smooth restaurant operations and delivering excellent customer service consistently. This opportunity is ideal for individuals with a passion for hospitality, leadership skills, and a dedication to maintaining high operational and service standards in a fast-paced gaming and restaurant environment.