Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $33.11
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid parental leave
Training and Development
employee discount
Employee Meals
401k Retirement Plan
Job Description
Four Seasons is a globally renowned luxury hospitality company distinguished by its commitment to delivering exceptional guest experiences through genuine and heartfelt service. Powered by dedicated individuals who continuously strive for personal and professional growth, Four Seasons operates with a culture that encourages mutual respect, excellence, and teamwork. The company believes in fostering a world-class employee experience to enable its team members to create lasting impressions for guests, residents, and partners alike. This dedication to superior service and employee well-being places Four Seasons among the elite in the hotel and resort industry worldwide.
Located in the prestigious wine region of Napa Valley, Four Seasons offers a unique blend of luxury and natural beauty. The resort is nestled within a world-class vineyard, providing guests with breathtaking views and an immersive experience in one of North America's premier food and wine destinations. At this Forbes Travel Guide Five-Star resort, guests indulge in innovative, seasonal cuisine at the Michelin-starred restaurant Auro, enjoy holistic spa treatments at Spa Talisa, and receive personalized service that embodies the Four Seasons standard of excellence.
The role open at this exceptional Napa Valley resort is a supervisory position within the Food and Beverage (F&B) department, responsible for overseeing daily operations when the F&B Manager is absent. This position involves managing multiple dining outlets, including TRUSS Restaurant + Bar, Auro, In-Room Dining (IRD), Pool service, and Banquets, ensuring that every guest receives top-tier service and attention. The supervisor plans, organizes, and directs the work of employees, striving to maintain the supreme quality and service that the Four Seasons brand promises.
In this role, the individual will be actively involved in training, evaluating, motivating, and coaching F&B staff to meet established cultural and operational standards. Emphasis is placed on visibility in operations, public relations, guest satisfaction, and managing special requests to create memorable dining experiences. The supervisor will also manage logistical aspects such as coordinating guest orders, maintaining amenity programs, and overseeing financial controls including labor expenses and inventory. This position requires flexibility to work across multiple departments and shifts to support a high-volume, 24/7 operation that prioritizes luxury and guest satisfaction.
Candidates for this position are expected to bring previous supervisory experience in food and beverage settings, preferably within a luxury hotel environment. A knowledge of food and beverage service, cost and labor control, merchandising, and accounting is essential. The successful candidate will demonstrate strong problem-solving skills, the ability to multi-task in fast-paced environments, and a professional approach to guest service and employee management. Experience with computer systems supporting F&B operations is also required.
This position offers a competitive hourly wage of $33.11 and includes a comprehensive benefits package featuring medical and dental insurance through Cigna, parental leave pay, training and development opportunities, complimentary accommodations and employee discounts at Four Seasons properties worldwide, employee meals, and a 401k retirement plan. The full-time role requires flexibility for early morning, mid-day, and evening shifts. Candidates must possess valid US work authorization as the position is not eligible for visa sponsorship.
Overall, this is a prestigious opportunity to join a world-class luxury resort in Napa Valley, delivering impeccable food and beverage service and contributing to memorable guest experiences in a stunning setting. Four Seasons fosters an inclusive and supportive workplace, encouraging applications from diverse backgrounds and committed to equal employment opportunities. Join Four Seasons and be part of a team where authentic hospitality meets excellence in every detail.
Located in the prestigious wine region of Napa Valley, Four Seasons offers a unique blend of luxury and natural beauty. The resort is nestled within a world-class vineyard, providing guests with breathtaking views and an immersive experience in one of North America's premier food and wine destinations. At this Forbes Travel Guide Five-Star resort, guests indulge in innovative, seasonal cuisine at the Michelin-starred restaurant Auro, enjoy holistic spa treatments at Spa Talisa, and receive personalized service that embodies the Four Seasons standard of excellence.
The role open at this exceptional Napa Valley resort is a supervisory position within the Food and Beverage (F&B) department, responsible for overseeing daily operations when the F&B Manager is absent. This position involves managing multiple dining outlets, including TRUSS Restaurant + Bar, Auro, In-Room Dining (IRD), Pool service, and Banquets, ensuring that every guest receives top-tier service and attention. The supervisor plans, organizes, and directs the work of employees, striving to maintain the supreme quality and service that the Four Seasons brand promises.
In this role, the individual will be actively involved in training, evaluating, motivating, and coaching F&B staff to meet established cultural and operational standards. Emphasis is placed on visibility in operations, public relations, guest satisfaction, and managing special requests to create memorable dining experiences. The supervisor will also manage logistical aspects such as coordinating guest orders, maintaining amenity programs, and overseeing financial controls including labor expenses and inventory. This position requires flexibility to work across multiple departments and shifts to support a high-volume, 24/7 operation that prioritizes luxury and guest satisfaction.
Candidates for this position are expected to bring previous supervisory experience in food and beverage settings, preferably within a luxury hotel environment. A knowledge of food and beverage service, cost and labor control, merchandising, and accounting is essential. The successful candidate will demonstrate strong problem-solving skills, the ability to multi-task in fast-paced environments, and a professional approach to guest service and employee management. Experience with computer systems supporting F&B operations is also required.
This position offers a competitive hourly wage of $33.11 and includes a comprehensive benefits package featuring medical and dental insurance through Cigna, parental leave pay, training and development opportunities, complimentary accommodations and employee discounts at Four Seasons properties worldwide, employee meals, and a 401k retirement plan. The full-time role requires flexibility for early morning, mid-day, and evening shifts. Candidates must possess valid US work authorization as the position is not eligible for visa sponsorship.
Overall, this is a prestigious opportunity to join a world-class luxury resort in Napa Valley, delivering impeccable food and beverage service and contributing to memorable guest experiences in a stunning setting. Four Seasons fosters an inclusive and supportive workplace, encouraging applications from diverse backgrounds and committed to equal employment opportunities. Join Four Seasons and be part of a team where authentic hospitality meets excellence in every detail.
Job Requirements
- One to two years’ previous experience in a line supervisory or assistant manager position in food and beverage
- valid US work authorization
- ability to multi-task in a high volume and demanding environment
- requires ability to operate computer equipment and food and beverage computer systems
- strong problem-solving skills with ability to handle difficult situations and guests
Job Qualifications
- One to two years’ previous experience in a line supervisory or assistant manager position in food and beverage
- knowledge of Napa Valley and surrounding areas highly desirable but not required
- preferred experience in a luxury hotel operation
- knowledge of food and beverage service, cost control, labor control, maintenance, merchandising, and accounting
- ability to multi-task in a high volume and demanding environment
- ability to operate computer equipment and food and beverage computer systems
- strong problem-solving skills with ability to handle difficult situations and guests
Job Duties
- Train, evaluate, motivate, coach, and discipline employees in the food and beverage operations to ensure that established cultural and core standards are met
- oversee daily activities for the outlet operations
- work closely with department manager and assist with managing the operation and provide feedback to team members
- work flexibly in different departments as needed while following all required standards
- be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns, or special requests for guests, clients, and group contacts
- answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process guest orders according to Four Seasons standards
- describe food and beverage menu items offering vivid descriptions including origin, taste, and preparation methods
- coordinate delivery of items to guestrooms by in-room dining servers promptly to ensure proper food quality
- properly and accurately close guest checks and record guest charges and gratuities
- oversee amenity program to ensure amenities are delivered accurately and timely
- communicate guest orders including special requests to the kitchen using point-of-sales system and check completed orders against original request
- control labor expenses through effective scheduling and inventory control while focusing on creative revenue generation solutions to maximize profit
- anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests
- recognize, nurture and maintain relationships with regular guests as well as cultivate relationships with new patrons to increase loyalty
- describe and ensure quality of all food items, ingredients, and preparation methods
- provide knowledge of wine and spirits in an elegant environment dedicated to attentive and distinctive service
- communicate with employees and managers to ensure operational needs are met and attend regular meetings to coordinate effectively between departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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