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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $33.11
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid parental leave
Training and Development
employee discount
Employee Meals
401k Retirement Plan
Job Description
Four Seasons is a globally renowned luxury hospitality company distinguished by its commitment to delivering exceptional guest experiences through genuine and heartfelt service. Powered by dedicated individuals who continuously strive for personal and professional growth, Four Seasons operates with a culture that encourages mutual respect, excellence, and teamwork. The company believes in fostering a world-class employee experience to enable its team members to create lasting impressions for guests, residents, and partners alike. This dedication to superior service and employee well-being places Four Seasons among the elite in the hotel and resort industry worldwide.
Located in the prestigious wine r... Show More
Located in the prestigious wine r... Show More
Job Requirements
- One to two years’ previous experience in a line supervisory or assistant manager position in food and beverage
- valid US work authorization
- ability to multi-task in a high volume and demanding environment
- requires ability to operate computer equipment and food and beverage computer systems
- strong problem-solving skills with ability to handle difficult situations and guests
Job Qualifications
- One to two years’ previous experience in a line supervisory or assistant manager position in food and beverage
- knowledge of Napa Valley and surrounding areas highly desirable but not required
- preferred experience in a luxury hotel operation
- knowledge of food and beverage service, cost control, labor control, maintenance, merchandising, and accounting
- ability to multi-task in a high volume and demanding environment
- ability to operate computer equipment and food and beverage computer systems
- strong problem-solving skills with ability to handle difficult situations and guests
Job Duties
- Train, evaluate, motivate, coach, and discipline employees in the food and beverage operations to ensure that established cultural and core standards are met
- oversee daily activities for the outlet operations
- work closely with department manager and assist with managing the operation and provide feedback to team members
- work flexibly in different departments as needed while following all required standards
- be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns, or special requests for guests, clients, and group contacts
- answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process guest orders according to Four Seasons standards
- describe food and beverage menu items offering vivid descriptions including origin, taste, and preparation methods
- coordinate delivery of items to guestrooms by in-room dining servers promptly to ensure proper food quality
- properly and accurately close guest checks and record guest charges and gratuities
- oversee amenity program to ensure amenities are delivered accurately and timely
- communicate guest orders including special requests to the kitchen using point-of-sales system and check completed orders against original request
- control labor expenses through effective scheduling and inventory control while focusing on creative revenue generation solutions to maximize profit
- anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests
- recognize, nurture and maintain relationships with regular guests as well as cultivate relationships with new patrons to increase loyalty
- describe and ensure quality of all food items, ingredients, and preparation methods
- provide knowledge of wine and spirits in an elegant environment dedicated to attentive and distinctive service
- communicate with employees and managers to ensure operational needs are met and attend regular meetings to coordinate effectively between departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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