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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Paid holidays
Marriott hotel discounts
complimentary hotel stays
Complimentary Meals
Public transportation access
Job Description
Shaner and Buffalo Marriott at LECOM HARBORCENTER is a prestigious hotel located in the heart of downtown Buffalo, New York. It boasts an unparalleled location within the LECOM HARBORCENTER complex, placing guests within steps of many popular city attractions such as the KeyBank Center and the lively nightlife and events of Canalside. The hotel blends contemporary design with local cultural elements, offering intuitively designed rooms and suites that feature local artwork, platform beds, spa-inspired bathrooms, and impressive city or waterfront views.
Among its notable amenities is Panorama on Seven, the hotel’s restaurant known for serving seasonal American cuisin... Show More
Among its notable amenities is Panorama on Seven, the hotel’s restaurant known for serving seasonal American cuisin... Show More
Job Requirements
- Prior customer service and hospitality experience is helpful but not required
- Food safety certification and alcohol awareness certification preferred but not required
- High school graduate or G.E.D. equivalent
- Minimum of two years experience in a similar role
- Marriott experience a plus
- Flexibility to cover all shifts a must including weekends and holidays
- Ability to effectively deal with guest concerns in a friendly and positive manner
- Ability to manage multiple priorities in a fast-paced environment
Job Qualifications
- Minimum one year of experience in the restaurant or food and beverage field
- Previous supervisory or management experience a plus
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to satisfactorily communicate with guests, management, and co-workers
- High school graduate or equivalent, some college preferred
- ServSafe and/or food safety training
- Alcohol awareness training such as TIPS
- Familiarity with food and beverage cost controls
- Ability to write routine reports and correspondence
- Ability to accurately compute mathematical calculations and use required measurement tools
- Ability to prepare budgets and ensure cost controls
- Bilingual English/Spanish a plus
- Knowledge of local activities and attractions appropriate for clientele
Job Duties
- Ensure compliance with and completion of all daily operational procedures by the Food and Beverage Department
- Maintain food and beverage safety and quality based on hotel, Shaner, and franchise specifications
- Establish, maintain, and train standards and procedures for operations and safe working conditions in the department
- Respond and handle guest related issues pertaining to the department
- Ensure communication with General Manager, all other Department Managers, Supervisors and Staff
- Assist in managing all aspects of employee performance to ensure productivity and a quality work environment
- Supervise all aspects of the service restaurant functions in accordance with hotel standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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