Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
free meal
room discounts
Restaurant Discounts
Employee parking
Movie coupons
Early wage access
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
401k with employer match
Training opportunities
Job Description
Hilton Madison Monona Terrace, located in Madison, WI, is a distinguished full-service hotel and event venue renowned for its elegant accommodations and exceptional guest services. The hotel is part of Marcus Hotels & Resorts, a division of The Marcus Corporation, which boasts a rich 60-year legacy of operational excellence and superior hospitality. Known for its unique character and style, Hilton Madison Monona Terrace offers guests a sophisticated experience combining modern amenities with warm, friendly service. The establishment prides itself on fostering a positive work environment that supports both professional growth and personal well-being for its employees.
The Food & Beverage Supervisor role at Hilton Madison Monona Terrace is an exciting full-time opportunity for hospitality professionals passionate about leading teams in a fast-paced environment. This position requires open availability, including weekends and holidays, reflecting the dynamic nature of the hospitality industry. The wage for this position ranges from $19 to $21 per hour, depending on experience, making it a competitive offer within the Madison, WI market.
As a Food & Beverage Supervisor, you will be integral to ensuring exceptional guest experiences by maintaining high standards across all dining outlets. You will provide leadership and guidance to restaurant staff, including servers, hosts, bussers, and support team members, ensuring operational consistency and service excellence. Your role involves hands-on supervision, from conducting pre-shift meetings that communicate service expectations and menu updates to maintaining a strong presence on the floor that guarantees guest satisfaction.
You will be responsible for upholding cleanliness, sanitation, and safety standards, ensuring food quality and presentation align with brand standards. Inventory management will also be a key part of your role, involving tracking supplies, forecasting needs, and ensuring adequate stock levels. Collaboration with maintenance and other departments is essential to keep all equipment and facilities in optimal condition.
Resolving guest concerns efficiently and professionally is another important aspect of this role. You will manage financial tasks such as maintaining and reconciling the house bank while enforcing proper cash handling procedures. Administrative duties including payroll tracking, shift reporting, and communication will contribute to the smooth operation of daily activities.
More than a supervisory role, this position demands fostering a positive, motivated team environment, adhering to company policies, and supporting senior leadership as assigned. The Food & Beverage Supervisor will be a key player in maintaining the hotel’s reputation for outstanding service and hospitality excellence, making this role ideal for driven and detail-oriented professionals seeking career growth within the hospitality industry.
The Food & Beverage Supervisor role at Hilton Madison Monona Terrace is an exciting full-time opportunity for hospitality professionals passionate about leading teams in a fast-paced environment. This position requires open availability, including weekends and holidays, reflecting the dynamic nature of the hospitality industry. The wage for this position ranges from $19 to $21 per hour, depending on experience, making it a competitive offer within the Madison, WI market.
As a Food & Beverage Supervisor, you will be integral to ensuring exceptional guest experiences by maintaining high standards across all dining outlets. You will provide leadership and guidance to restaurant staff, including servers, hosts, bussers, and support team members, ensuring operational consistency and service excellence. Your role involves hands-on supervision, from conducting pre-shift meetings that communicate service expectations and menu updates to maintaining a strong presence on the floor that guarantees guest satisfaction.
You will be responsible for upholding cleanliness, sanitation, and safety standards, ensuring food quality and presentation align with brand standards. Inventory management will also be a key part of your role, involving tracking supplies, forecasting needs, and ensuring adequate stock levels. Collaboration with maintenance and other departments is essential to keep all equipment and facilities in optimal condition.
Resolving guest concerns efficiently and professionally is another important aspect of this role. You will manage financial tasks such as maintaining and reconciling the house bank while enforcing proper cash handling procedures. Administrative duties including payroll tracking, shift reporting, and communication will contribute to the smooth operation of daily activities.
More than a supervisory role, this position demands fostering a positive, motivated team environment, adhering to company policies, and supporting senior leadership as assigned. The Food & Beverage Supervisor will be a key player in maintaining the hotel’s reputation for outstanding service and hospitality excellence, making this role ideal for driven and detail-oriented professionals seeking career growth within the hospitality industry.
Job Requirements
- High school diploma or equivalent
- prior experience in food and beverage operations preferably in a supervisory or leadership role
- strong knowledge of food preparation, beverage service, and restaurant operations
- excellent communication skills
- strong problem-solving abilities
- solid organizational and time management skills
- ability to stand and move for extended periods
- commitment to maintaining a professional appearance, demeanor, and work ethic
Job Qualifications
- High school diploma or equivalent
- prior experience in food and beverage operations preferably in a supervisory or leadership role
- strong knowledge of food preparation, beverage service, and restaurant operations
- excellent communication skills
- strong problem-solving abilities
- solid organizational and time management skills
- ability to stand and move for extended periods
- commitment to maintaining a professional appearance, demeanor, and work ethic
Job Duties
- Assist in supervision, training, and scheduling of restaurant staff including servers, hosts, bussers, and support team members
- lead and participate in pre-shift meetings to communicate service expectations, menu updates, and operational priorities
- maintain a visible presence on the floor to monitor service quality and engage with guests to ensure satisfaction
- ensure all food and beverage outlets meet cleanliness, sanitation, and safety standards
- monitor food quality, presentation, and consistency to ensure alignment with company standards
- support inventory management including tracking supplies, forecasting needs, and maintaining proper stock levels
- coordinate with maintenance and other departments to ensure all equipment and facilities are in proper working order
- assist in resolving guest concerns with professionalism, patience, and a solutions-focused approach
- maintain and reconcile the house bank while ensuring proper cash handling procedures
- support administrative tasks such as payroll tracking, shift reporting, email communication, and daily operational documentation
- promote a positive team environment through leadership, motivation, and adherence to company policies and procedures
- perform additional duties as assigned by the Director of Food & Beverage or senior leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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