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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
free meal
room discounts
Restaurant Discounts
Employee parking
Movie coupons
Early wage access
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
401k with employer match
Training opportunities
Job Description
Hilton Madison Monona Terrace, located in Madison, WI, is a distinguished full-service hotel and event venue renowned for its elegant accommodations and exceptional guest services. The hotel is part of Marcus Hotels & Resorts, a division of The Marcus Corporation, which boasts a rich 60-year legacy of operational excellence and superior hospitality. Known for its unique character and style, Hilton Madison Monona Terrace offers guests a sophisticated experience combining modern amenities with warm, friendly service. The establishment prides itself on fostering a positive work environment that supports both professional growth and personal well-being for its employees.
The Food & Bevera... Show More
The Food & Bevera... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in food and beverage operations preferably in a supervisory or leadership role
- strong knowledge of food preparation, beverage service, and restaurant operations
- excellent communication skills
- strong problem-solving abilities
- solid organizational and time management skills
- ability to stand and move for extended periods
- commitment to maintaining a professional appearance, demeanor, and work ethic
Job Qualifications
- High school diploma or equivalent
- prior experience in food and beverage operations preferably in a supervisory or leadership role
- strong knowledge of food preparation, beverage service, and restaurant operations
- excellent communication skills
- strong problem-solving abilities
- solid organizational and time management skills
- ability to stand and move for extended periods
- commitment to maintaining a professional appearance, demeanor, and work ethic
Job Duties
- Assist in supervision, training, and scheduling of restaurant staff including servers, hosts, bussers, and support team members
- lead and participate in pre-shift meetings to communicate service expectations, menu updates, and operational priorities
- maintain a visible presence on the floor to monitor service quality and engage with guests to ensure satisfaction
- ensure all food and beverage outlets meet cleanliness, sanitation, and safety standards
- monitor food quality, presentation, and consistency to ensure alignment with company standards
- support inventory management including tracking supplies, forecasting needs, and maintaining proper stock levels
- coordinate with maintenance and other departments to ensure all equipment and facilities are in proper working order
- assist in resolving guest concerns with professionalism, patience, and a solutions-focused approach
- maintain and reconcile the house bank while ensuring proper cash handling procedures
- support administrative tasks such as payroll tracking, shift reporting, email communication, and daily operational documentation
- promote a positive team environment through leadership, motivation, and adherence to company policies and procedures
- perform additional duties as assigned by the Director of Food & Beverage or senior leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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