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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.00 - $22.00
Work Schedule
Flexible
Benefits
employee discounts on hotels
50% discount on in-house restaurant and marketplace
Free parking
401(k) retirement plan
Employee assistance program
Paid vacation and sick time
8 Paid holidays
paid bereavement
paid floating holidays
Job Description
Choice Hotels International, Inc (NYSE: CHH) stands as one of the largest lodging franchisors globally, renowned for its diverse portfolio that spans upscale to economy lodging segments. With over 7,400 hotels and more than 625,000 rooms across 45 countries and territories, Choice Hotels accommodates a wide variety of travelers and business clientele. The company operates 22 distinct brands including full-service upper upscale hotels, midscale accommodations, and extended stay options, tailoring experiences to meet varied needs and preferences. Their commitment to quality service and brand recognition is bolstered by the award-winning Choice Privileges loyalty program and co-branded credit card programs that... Show More
Job Requirements
- Minimum of 2 years of food and beverage experience
- strong verbal, written, supervisory and interpersonal skills
- ability to work well independently or as part of a team
- strong attention to detail
- ability to manage the budget process
- commitment to exceptional guest service
- ability to maintain a positive and professional attitude when handling all situations
- adhere to the policies and procedures of the hotel
- ability to work a flexible schedule including holidays and weekends
- demonstrated technical skills for the food and beverage area
Job Qualifications
- Minimum of 2 years of food and beverage experience
- strong verbal, written, supervisory and interpersonal skills
- ability to work well independently or as part of a team
- strong attention to detail
- ability to manage the budget process
- commitment to exceptional guest service
- ability to maintain a positive and professional attitude when handling all situations
- adherence to the policies and procedures of the hotel
- ability to work a flexible schedule including holidays and weekends
- demonstrated technical skills for the food and beverage area
Job Duties
- Ensure that the meeting space is ready including supervising and assisting in setting up furniture, seating and equipment
- ensuring that floors, walls and equipment are clean in function rooms
- contributing to the general upkeep of function rooms and related public areas
- storing all banquet furniture and equipment properly in designated areas following an event
- ensuring proper equipment operation and maintenance
- setting lighting and temperature to comfortable levels
- working closely with sales and clients to maximize guest satisfaction and repeat business
- supervising food and beverage outlets and banquets to hotel specifications and brand standards
- completing and maintaining inventory count to ensure food cost control and profitability
- creating food and beverage requisitions to meet estimated demand
- creating menus and recipes to standardize food preparation and ensure consistent quality and presentation
- coordinating servicing special customer requirements along with the creation of specials and menus
- developing and implementing strategies and practices which support employee engagement
- communicating performance expectations and providing employees with on-going feedback
- providing employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
- creating 100% guest satisfaction by providing the Cambria experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations
- giving personal attention, taking personal responsibility, and using teamwork when providing guest service
- listening, apologizing with empathy, finding a solution, and following through when resolving guest problems
- providing Make it Happen! genuine hospitality and teamwork on an ongoing basis
- assuming the responsibility to notice when the guest is not satisfied and using their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- performing other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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