Food and Beverage Supervisor

Santa Ana, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $21.00

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee assistance program

Job Description

DoubleTree by Hilton Hotel Santa Ana-Orange County Airport is a premier hotel property known for its commitment to guest satisfaction and exemplary service. As part of the Hilton portfolio, DoubleTree hotels maintain high standards of hospitality, providing guests with memorable experiences that exceed expectations. This Santa Ana location brings a unique blend of comfort, quality, and proactive guest engagement to travelers visiting the Orange County area. The property fosters an inclusive and caring work environment where team members are valued and empowered to deliver outstanding service to every guest, every time.

Pacific Hospitality Group, the owner and operator behind this hotel, prides itself on a family-focused approach with a vision that centers on enriching lives through memorable experiences, community engagement, and principled entrepreneurship. The company emphasizes integrity, compliance, and sustainable growth while nurturing a culture of respect, humility, knowledge, change, and fulfillment. This approach ensures that both guests and employees benefit in a supportive and dynamic work setting.

The Food and Beverage Supervisor role at DoubleTree by Hilton Hotel Santa Ana-Orange County Airport is a vital position responsible for overseeing the daily operations within the hotel’s restaurant outlets and in-room dining services. The role involves supervising lead personnel, ensuring that food and beverage standards meet or exceed customer expectations, and maintaining compliance with all hospitality regulations. This position calls for someone who can efficiently plan, assign, and direct work while mentoring and training team members.

The supervisor monitors day-to-day operations, controls costs, manages inventory, and ensures product quality and portion control to maximize profitability. The role requires a candidate who can deliver consistent, exceptional service by engaging with guests directly, resolving complaints promptly, and maintaining cleanliness and proper setup of dining and kitchen areas. Compliance with health, safety, and sanitation regulations is paramount. The supervisor also participates in policy updates and team meetings to sustain high performance and service standards.

Suitable candidates typically have one to two years of hotel food and beverage experience, preferably with supervisory exposure. The role demands strong leadership qualities, excellent communication skills, and the ability to oversee labor needs while managing cost objectives. Candidates must be at least 21 years old to serve alcoholic beverages, possess or be willing to obtain a Food Handlers Card, and complete Responsible Beverage Server (RBS) certification. The job offers varied work schedules including holidays, weekends, and alternate shifts, reflecting the hospitality industry's dynamic nature.

This position is ideal for professionals seeking to advance their career in food and beverage management within a reputable and growth-oriented hospitality company. DoubleTree by Hilton Hotel Santa Ana-Orange County Airport and Pacific Hospitality Group provide an environment that fosters professional development and values long-term employee success.

Job Requirements

Must be at least 21 years old to serve alcoholic beverages
Must complete RBS certification as scheduled upon employment
Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment
One to two years of increasingly responsible food and beverage experience in hotel environment required
Prior supervisory experience desired
Ability to lead others in the department by mentoring and training
Strong communication and interpersonal skills
Ability to solve practical problems and remain calm during busy or emergency situations
Ability to learn and use POS computer systems
Must be willing to work varying schedules including holidays, weekends and alternate shifts
Must wear non-slip, oil-resistant shoes
Must follow all safety policies and procedures
Must report defective or damaged PPE to management

Job Qualifications

One to two years of increasingly responsible food and beverage experience in hotel environment
Prior supervisory experience desired
Ability to lead others in the department by mentoring and providing training
Ability to monitor labor anticipating business activity and ensuring staffing meets needs
Strong communication and interpersonal skills
Commitment to a high level of guest satisfaction
Ability to solve problems and remain calm and alert during busy activity periods or emergencies
Ability to learn and use POS computer systems
Strong attention to detail and ability to multi-task
Ability to interpret instructions in various forms
Must be at least 21 years old to serve alcoholic beverages
Must complete RBS certification
Must have or be willing to obtain a valid Food Handlers Card

Job Duties

Supervises subordinate lead personnel in the assigned restaurants and/or In Room Dining
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Interviewing and training team members
Recommends applicants for selection
Plans, assigns and directs work
May set work schedules
Recommends performance ratings
Recommends merit increases, promotions and reclassification
Determines work quality expectations and sets deadlines
Monitors day-to-day restaurant operations to ensure standards of product presentation and service exceed guest expectations and meet or exceed property standards
Takes or recommends corrective action as needed
Works to achieve budgeted revenues, controls expenses and maximizes profitability within assigned areas
Utilizes corporate approved computer programs to analyze forecasts, cost and revenue reports
Makes decisions and takes action based on that information to maximize profitability
Ensures quality and portion control while minimizing waste or loss of supplies to maintain profitability
Ensures guests receive outstanding, consistent, exceptional service by circulating through each dining area
Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints
Ensures all dining, service and kitchen areas are clean and properly set up
Maintains sufficient inventory of food, supplies and equipment and orders as needed
Participates in weekly/monthly inventories
May prepare and submit liquor and supply orders
Ensures equipment is properly maintained
Ensures compliance with all food and beverage regulations
Monitors SOPs to ensure consistent exceptional service is provided
Assists in developing and updating policies and procedures
Participates in weekly meeting with Food & Beverage Management Team to ensure weekly goals, challenges, and service standards are met
Follows all standard food handling, RBS, sanitation and health department guidelines
Must wear non-slip, oil-resistant shoes
Follows all safety policies and procedures
Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations
Recommends merit decisions within budget or established guidelines
Recommends promotions or reclassifications within company policy
Responds to guest inquiries and coordinates special arrangements and requests
Resolves guest complaints within scope of authority
otherwise refers the matter to management
Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
Ensures that minors and intoxicated persons are not served alcoholic beverages
Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior