Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
8 Paid holidays
Marriott hotel discounts
2 complimentary night hotel stays per year
1 complimentary meal per shift worked
Located on bus and metro routes
Job Description
Shaner and Buffalo Marriott at LECOM HARBORCENTER is a distinguished hotel located in the heart of Buffalo, New York, known for its commitment to exceptional hospitality and guest experiences. This upscale Marriott property combines the comfort and convenience of a premier hotel with the vibrant atmosphere of the LECOM Harborcenter, a dynamic sports and entertainment complex. Guests at this hotel enjoy luxurious accommodations, modern amenities, and close proximity to top attractions and activities in the city. The hotel caters to both business travelers and tourists, offering a welcoming and professional environment designed to meet diverse needs.
Within this elegant hotel, the Panorama on Seven restaurant serves as a culinary highlight, providing a casual yet scenic dining atmosphere where guests can enjoy breakfast, lunch, and dinner daily. The restaurant focuses on delivering mouth-watering food and drink selections paired with warm, friendly service that creates an inviting ambiance for all patrons. The staff here is dedicated to maintaining high standards of customer service and hospitality, ensuring that every guest leaves with a memorable dining experience.
The Food & Beverage Supervisor role at Shaner and Buffalo Marriott at LECOM HARBORCENTER involves a blend of leadership, operational management, and customer service excellence. This full-time position, offering a competitive pay of $20 per hour, is critical in supporting the Food & Beverage Manager and General Manager by helping to train and lead the restaurant team. Supervisors ensure that daily operational procedures are effectively completed, food and beverage safety and quality comply with hotel and franchise standards, and all staff maintain a positive and productive work environment.
The supervisor's responsibilities include managing employee performance to guarantee productivity and uphold quality work conditions. They act as a direct point of contact for guest-related issues, ensuring swift and courteous resolutions that foster guest satisfaction. Communicating regularly with various department managers, supervisors, and staff is essential, supporting seamless coordination across hotel operations. Shaner and Buffalo Marriott at LECOM HARBORCENTER value flexibility in scheduling with supervisors expected to work varied shifts, including weekends and holidays, to maintain consistent service levels.
Training is a key focus for the Food & Beverage Supervisor, involving establishing and maintaining standards and procedures that promote safety and operational efficiency. The role also includes generating reports and assisting with special projects as assigned by higher management. Ideal candidates show a willingness to learn and grow within the company's supportive environment, offering leadership that sets the tone for positive guest relations and a welcoming workplace. This position provides an opportunity to develop management skills within a respected hotel brand, contributing directly to the guest experience and the hotel's success.
Within this elegant hotel, the Panorama on Seven restaurant serves as a culinary highlight, providing a casual yet scenic dining atmosphere where guests can enjoy breakfast, lunch, and dinner daily. The restaurant focuses on delivering mouth-watering food and drink selections paired with warm, friendly service that creates an inviting ambiance for all patrons. The staff here is dedicated to maintaining high standards of customer service and hospitality, ensuring that every guest leaves with a memorable dining experience.
The Food & Beverage Supervisor role at Shaner and Buffalo Marriott at LECOM HARBORCENTER involves a blend of leadership, operational management, and customer service excellence. This full-time position, offering a competitive pay of $20 per hour, is critical in supporting the Food & Beverage Manager and General Manager by helping to train and lead the restaurant team. Supervisors ensure that daily operational procedures are effectively completed, food and beverage safety and quality comply with hotel and franchise standards, and all staff maintain a positive and productive work environment.
The supervisor's responsibilities include managing employee performance to guarantee productivity and uphold quality work conditions. They act as a direct point of contact for guest-related issues, ensuring swift and courteous resolutions that foster guest satisfaction. Communicating regularly with various department managers, supervisors, and staff is essential, supporting seamless coordination across hotel operations. Shaner and Buffalo Marriott at LECOM HARBORCENTER value flexibility in scheduling with supervisors expected to work varied shifts, including weekends and holidays, to maintain consistent service levels.
Training is a key focus for the Food & Beverage Supervisor, involving establishing and maintaining standards and procedures that promote safety and operational efficiency. The role also includes generating reports and assisting with special projects as assigned by higher management. Ideal candidates show a willingness to learn and grow within the company's supportive environment, offering leadership that sets the tone for positive guest relations and a welcoming workplace. This position provides an opportunity to develop management skills within a respected hotel brand, contributing directly to the guest experience and the hotel's success.
Job Requirements
- High school graduate or equivalent
- Minimum one year of experience in the Restaurant or Food and Beverage field
- Previous supervisory or management experience preferred
- ServSafe and/or food safety training required
- Alcohol awareness training such as TIPS required
- Ability to read and interpret safety and operational documents
- Ability to communicate effectively with guests and staff
- Ability to prepare budgets and control costs
- Flexible to work weekends holidays and varied shifts
Job Qualifications
- Minimum one year of experience in the Restaurant or Food and Beverage field
- Previous supervisory or management experience a plus
- Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals
- Ability to satisfactorily communicate with guests management and co-workers to their understanding
- High school graduate or equivalent some college preferred
- ServSafe and/or food safety training
- Alcohol awareness training such as TIPS
- Familiarity with food and beverage cost controls
- Ability to write routine reports and correspondence
- Ability to accurately compute mathematical calculations and use required measurement tools
- Ability to prepare budgets and ensure cost controls
- Bilingual English/Spanish a plus
- Knowledge of local activities and attractions appropriate for clientele
Job Duties
- Be available to work a flexible schedule including weekends holidays and varied shifts
- Ensure compliance with and completion of all daily operational procedures by the Food and Beverage Department
- Maintain food and beverage safety and quality based on hotel Shaner and Franchise specifications
- Establish maintain and train standards and procedures for operations and safe working conditions in the department
- Respond and handle guest related issues pertaining to the department
- Ensure communication with General Manager all other Department Managers Supervisors and Staff
- Assist in managing all aspects of employee performance to ensure productivity and a quality work environment
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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