FOOD AND BEVERAGE OUTLET SUPERVISOR

Hyatt is a globally recognized hospitality company known for its commitment to delivering exceptional guest experiences with a focus on empathy, integrity, respect, inclusion, experimentation, and wellbeing. One of its distinguished properties, Tempe Mission Palms, located in the heart of downtown Tempe near Mill Avenue and Arizona State University, epitomizes Southwestern hospitality combined with elevated service and vibrant dining options. This hotel is a prominent venue that attracts both guests and locals alike, offering a variety of food and beverage outlets that emphasize craft cocktails, seasonal menus, and an inviting atmosphere that caters to all-day service. Hyatt prides itself on being an equal employment opportunity and affirmative action employer, promoting a diverse and inclusive workplace where employees are valued for their unique backgrounds and talents.

The role of the Outlet Supervisor at Tempe Mission Palms is a full-time position requiring up to 40 hours a week, including coverage on holidays and weekends to meet the hotel's operational needs. This position is crucial in supporting the daily operations of the food and beverage outlets, leading the front-of-house team to deliver exceptional service that meets Hyatt’s high standards. The Outlet Supervisor balances multiple responsibilities, including hands-on floor leadership, coaching and developing team members, managing cash and shift controls, and ensuring speedy service delivery. This role requires a proactive leader who is adept at meeting brand standards, maximizing revenue goals, and maintaining the overall guest experience.

As an Outlet Supervisor, one will be responsible for overseeing service quality and team performance while ensuring compliance with Hyatt’s operational policies and health and safety standards. The role demands strong communication and guest recovery skills to handle any issues that may arise swiftly and effectively, ensuring every guest leaves with a positive impression. Working knowledge of point-of-sale systems such as Micros, Simphony, or Toast is essential, as is the ability to manage shift-related cash controls accurately. This position also requires certifications like a valid Food Handler’s Card and Responsible Alcohol Service certification to comply with safety regulations.

At Tempe Mission Palms, employees enjoy a supportive work environment with comprehensive benefits designed to promote professional growth and personal wellbeing. These benefits include free uniforms, covered parking, paid vacation and sick leave, health care coverage, family bonding time, adoption assistance, discounted and complimentary stays at Hyatt properties worldwide, tuition reimbursement, and excellent training programs. This role is an excellent opportunity for hospitality professionals seeking to grow their leadership skills in a dynamic and welcoming setting that values teamwork and diversity.