Food and Beverage Operations Manager

The Ritz-Carlton New Orleans is a premier luxury hotel located in the heart of New Orleans, Louisiana, renowned for offering exceptional guest experiences and impeccable service. As part of the globally recognized Ritz-Carlton brand under Marriott International, this prestigious establishment is committed to maintaining the highest standards of hospitality, combining the rich cultural heritage of New Orleans with the elegance and sophistication that the brand represents. With over 100 award-winning properties worldwide, The Ritz-Carlton prides itself on delivering rare and special luxury service, fostering an environment of creativity, thoughtfulness, and compassion among its associates. Employees at The Ritz-Carlton are empowered to excel and contribute to an atmosphere where both guests and team members feel valued and respected.

In this full-time management position based at The Ritz-Carlton New Orleans, the successful candidate will oversee the daily operations of the Food and Beverage (F&B) department. This role is pivotal in ensuring that all F&B policies, standards, and procedures are strictly followed while delivering services that exceed customer expectations every day. The Food and Beverage Manager is responsible for maintaining the operating budget, monitoring quality and compliance, and managing staffing levels to meet both guest service and financial goals. The role also involves supporting an effective monthly self-inspection program, operating departmental equipment as necessary, and creating a positive work environment that promotes teamwork, motivation, and empowerment among staff.

Key responsibilities include supervising F&B shift operations, fostering mutual trust and cooperation among employees, and acting as a role model by demonstrating the brand’s service culture. The manager will develop specific goals and plans to organize and prioritize work effectively while monitoring productivity and ensuring that employees understand the brand philosophy. The position demands someone who can communicate clearly, provide coaching and feedback, and maintain open, collaborative relationships with team members. Exceptional customer service is at the heart of this role, requiring the manager to proactively handle guest concerns, review guest satisfaction feedback, and ensure the highest levels of guest retention and satisfaction.

Candidates for this role will have a strong background in food and beverage or related hospitality fields, with either a high school diploma or GED plus four years of relevant experience, or a two-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major complemented by two years of experience. The candidate will be expected to take a hands-on approach when necessary, performing hourly job duties and assisting supervisors with team management and staff development. A deep understanding of budgets, payroll, and operational reports is essential to maintain financial control while delivering exceptional guest experiences.

The Ritz-Carlton New Orleans offers a competitive annual salary range of $66,000 to $86,000, with eligibility for bonuses as part of the total compensation package. Joining this team means being part of a world-class luxury hotel brand known for its commitment to excellence, diversity, and inclusion. Employees are valued for their unique talents and backgrounds, and the company is dedicated to providing opportunities for career growth and personal development. At The Ritz-Carlton, you will be proud of the work you do and who you work with, supported by a company culture that emphasizes the Gold Standards including the Employee Promise, Credo, and Service Values. This is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.