Food and Beverage Operations Manager

Sheraton Hotels & Resorts, a distinguished brand within Marriott International, has established itself as a premier global hospitality leader since its inception in 1937. The Sheraton brand is recognized worldwide for its commitment to delivering exceptional guest experiences, fostering a sense of belonging, and being a central gathering place for communities across more than 400 locations globally. As part of Marriott International, Sheraton embodies a rich culture of diversity, inclusion, and professional growth, offering associates a platform to thrive in a dynamic and supportive environment. Marriott International is dedicated to equal employment opportunities, valuing the unique backgrounds and talents of its team members while upholding principles of non-discrimination and accessibility for all qualified applicants.

The position of Food and Beverage Manager at Sheraton Hotels & Resorts in Pomona, California represents a pivotal role within the Food and Beverage and Culinary division. This full-time management role is vital in overseeing the daily operations of the Food and Beverage (F&B) department, ensuring adherence to high standards of service quality, compliance with policies, and operational excellence. With an hourly pay range of $32.69 to $39.90 and eligibility for bonuses, this position offers both competitive compensation and the opportunity for professional advancement within a globally recognized hospitality brand.

As a Food and Beverage Manager, you will be responsible for supervising and coordinating the daily F&B shift operations, maintaining compliance with company policies and legal obligations, and ensuring exemplary customer satisfaction. Your role will involve managing budgets, ordering supplies, and maintaining staffing levels to meet operational and financial objectives. You will foster a work environment that emphasizes teamwork, motivation, empowerment, and service passion, cultivating mutual respect and cooperation among team members. Establishing open communication channels and conducting regular self-inspections to uphold safety and cleanliness standards are key functions of this position.

This role requires a proactive approach to delivering superior customer experiences by understanding guest needs, coaching employees to exceed expectations, and swiftly addressing customer concerns. As a manager, you will also serve as a role model and mentor within the department, demonstrating the brand's service culture and supporting the ongoing development of your team. Operational duties may include stepping into various employee roles when necessary, ensuring smooth workflow and team productivity.

Furthermore, this role demands a strong analytical mindset to evaluate operational reports, budget data, and performance metrics to make informed decisions that drive departmental success. You will collaborate closely with supervisors and peers, providing clear guidance and performance feedback, while actively contributing to the continuous improvement of the Food and Beverage operations. Through dedication to excellence and service leadership, you will help Sheraton maintain its reputation as 'The World’s Gathering Place,' where guests and associates alike experience a welcoming and enriching environment.