Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,000.00 - $72,000.00
Work Schedule
Standard Hours
Benefits
bonus program
Health Insurance
401(k) Plan
Paid Time Off
Life insurance
Group disability insurance
Employee stock purchase plan
Job Description
Marriott International is a globally renowned hospitality company, recognized for delivering exceptional service and memorable experiences across its diverse portfolio of brands. Among these, the JW Marriott brand stands out as a luxury offering with over 100 properties worldwide, known for its commitment to quality, innovation, and holistic well-being of both guests and associates. Located in the heart of Charlotte, North Carolina, the Charlotte Marriott City Center embodies this ethos, offering travelers a blend of comfort, style, and impeccable service. As a part of Marriott International, this hotel prioritizes a welcoming and inclusive workplace culture where associates are valued, supported,... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in the food and beverage or related field
- or 2-year degree from an accredited university in relevant major
- 2 years experience in food and beverage or related professional area
- knowledge of food and beverage policies and procedures
- ability to manage budgets and staff
- excellent communication skills
- ability to work full time
- willingness to relocate to Charlotte, North Carolina if not local
Job Qualifications
- High school diploma or GED with 4 years experience in food and beverage or related professional area
- or 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years relevant experience
- strong leadership and supervisory skills
- comprehensive knowledge of F&B operations and compliance standards
- excellent customer service and communication abilities
- ability to establish positive working relationships and motivate teams
- proficiency with budgeting and payroll management
- problem-solving and organizational skills
- familiarity with brand specific service culture
- ability to perform staff duties during absence
- flexibility to perform hourly functions when required
Job Duties
- Supervises daily food and beverage shift operation and monitors compliance with all F&B policies, standards, and procedures
- assists in ordering of food and beverage supplies, cleaning supplies, and uniforms
- supports and supervises an effective monthly self inspection program
- operates department equipment as necessary and reports malfunctions
- supervises staffing levels to meet guest service, operational needs, and financial objectives
- encourages and builds mutual trust, respect, and cooperation among team members
- develops specific goals and plans to prioritize, organize, and accomplish work
- monitors and maintains employee productivity levels
- verifies that all team members understand the brand specific philosophy
- maintains the operating budget and ensures legal obligations are followed
- fosters open communication and nurtures a property environment emphasizing motivation and teamwork
- manages day-to-day operations ensuring quality and standards meet customer expectations
- provides exceptional customer service and proactively addresses guest concerns
- reviews guest satisfaction results and responds to customer service requests promptly
- provides guidance and direction to subordinates including setting and monitoring performance standards
- analyzes information to solve problems and choose the best solutions
- performs hourly job functions if necessary
- complies with property specific recovery and effort plans
- communicates effectively with supervisors and coworkers
- comprehends budgets, operating statements, and payroll reports
- performs other duties as assigned to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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