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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $27.00 - $29.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Job Description
The Westin Anaheim Resort is a prestigious Four Diamond property known for its exceptional standards in service, presentation, and guest experience. Located in the vibrant Anaheim area, this upscale resort is a preferred destination for travelers seeking luxury accommodations combined with top-tier hospitality. The resort offers a diverse range of amenities and facilities, including multiple dining outlets, a pool area, and event spaces, catering to both leisure and business guests. As part of the renowned Westin brand, it upholds stringent quality and service guidelines that distinguish it from competition, ensuring every guest interaction reflects excellence and professionalism.
The Fo... Show More
The Fo... Show More
Job Requirements
- Leadership experience in food and beverage supervision
- Proven ability to maintain professionalism and urgency on the floor
- Strong communication skills with team members and leadership
- Ability to provide real-time coaching and feedback
- Experience with structured pre-shift meeting execution
- Capability to address service gaps and guest concerns promptly
- Experience supporting inventory and labor efficiency
- Physical ability to stand and walk for extended periods
- Ability to lift and move items up to 40 pounds regularly
- Availability to work nights weekends and holidays
Job Qualifications
- 2-3 years of progressive Food & Beverage supervisory or lead experience preferably within an upscale luxury or Four Diamond/Four Star environment
- Strong knowledge of refined service standards including sequence of service guest engagement and service recovery execution
- Proficiency in POS systems Micros preferred cash handling and financial accuracy with strong attention to detail
- Demonstrated ability to lead coach and develop team members while maintaining a polished and professional presence
- Strong leadership presence with the ability to influence the floor drive accountability and maintain control of service execution
- Excellent communication skills with the ability to direct teams clearly and engage guests in a confident and composed manner
- Proven ability to anticipate guest needs observe service flow and make real-time decisions to protect the guest experience
- Ability to remain composed solution-oriented and decisive in a fast-paced high-volume environment
- Adaptability to support multiple outlets and shift priorities based on business demands
- Must have full-time availability including nights weekends and holidays
Job Duties
- Maintain a strong visible presence on the floor throughout the shift
- Support service execution through real-time direction and decision-making
- Set the tone for professionalism urgency and consistency across all outlets
- Communicate clearly with team members and leadership to ensure alignment
- Provide immediate coaching and feedback to reinforce service standards
- Support and execute structured pre-shift meetings
- Address service gaps and guest concerns promptly and professionally
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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