Food & Beverage Operation Supervisor

The Westin Anaheim Resort is a prestigious Four Diamond property known for its exceptional standards in service, presentation, and guest experience. Located in the vibrant Anaheim area, this upscale resort is a preferred destination for travelers seeking luxury accommodations combined with top-tier hospitality. The resort offers a diverse range of amenities and facilities, including multiple dining outlets, a pool area, and event spaces, catering to both leisure and business guests. As part of the renowned Westin brand, it upholds stringent quality and service guidelines that distinguish it from competition, ensuring every guest interaction reflects excellence and professionalism.

The Food & Beverage Operations Supervisor role at The Westin Anaheim Resort is central to maintaining the Four Diamond service standard throughout the property. This supervisory position demands active floor leadership, ensuring that every aspect of food and beverage service is executed with precision and attentiveness. The incumbent will oversee multiple outlets including Tangerine Room, Bar 1030, Rise Rooftop, Pool Bar, In-Room Dining, and Club Lounge, taking responsibility for the seamless delivery of high-end service that aligns with the brand's luxury standards. Compensation for this role ranges from $27.00 to $29.00 per hour, reflecting the specialized nature of the job and the level of expertise required.

Supervisors in this position are expected to be hands-on leaders who actively engage with their teams on the floor, providing immediate coaching, direction, and monitoring to sustain elevated service levels. The position requires a strong presence and an acute awareness of the operational flow to swiftly address any service gaps or guest concerns, thereby protecting and enhancing the guest experience continuously. This role is as much about leading by example as it is about enforcing standards; supervisors must uphold professionalism, ensure consistency in service execution, and foster a culture of accountability and urgency across all food and beverage operations.

Crucially, this position serves as a key development pipeline for future management within the resort. Performance in this role is closely monitored as an indicator of readiness for advancement, making it a significant opportunity for individuals aspiring to grow their careers in luxury hospitality management. The Food & Beverage Operations Supervisor will work in close alignment with the Food & Beverage Manager and the Director of Food & Beverage, ensuring all initiatives and standards set at the leadership level are cascaded effectively throughout their teams.

Beyond leadership responsibilities, the role includes operational duties such as managing financial accuracy in transactions, supporting inventory processes, maintaining outlet cleanliness and readiness, and contributing to labor efficiency. Given the high-end environment, there is an emphasis on maintaining impeccable presentation standards and a guest-focused atmosphere. The supervisor will also handle physical demands requiring stamina and flexibility, including standing and walking for extended periods and managing the logistics of multiple outlet operations.

This position demands a proactive, solution-oriented mindset capable of adapting to a fast-paced, luxury service environment with diverse outlet offerings. Candidates must demonstrate superior communication skills, a polished professional demeanor, and a commitment to continuous service excellence. The role requires full-time availability, including evenings, weekends, and holidays, to meet the dynamic needs of the resort's guest services.