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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Carolina Country Club, located in Raleigh, NC, is a prestigious private club known for offering exceptional amenities and services to its members. Established with a rich tradition of excellence, the Club prides itself on providing a welcoming and luxurious environment where members and their guests can relax, socialize, and enjoy world-class dining and recreational experiences. The Club features various dining outlets, including casual dining areas, banquets, fine dining restaurants, a halfway house, and a locker room concierge, all designed to deliver outstanding service and memorable moments for its members. The mission of Carolina Country Club is to enrich lives through... Show More
Job Requirements
- Must be a minimum of twenty-one years of age
- capable of lifting up to twenty-five pounds or more
- capable of standing and maneuvering independently and safely around the work area
- capable of standing on a tile floor for an eight-hour shift
- ability to see and hear or use prosthetics that enable these senses
- sufficient manual dexterity to operate bar and kitchen equipment including blenders, mixers, ice machines, dishwashers, slicers, and knives
- ability to read, write, speak, and understand English
- sound mental and physical health with ability to get along well with others
- ability to work flexible schedule including weekends and holidays
- subject to moderate physical and emotional stress
- able to handle exposure to cleaning chemicals with precautions
Job Qualifications
- Minimum age of 21 years
- experience in food and beverage management
- proven leadership skills
- strong customer service abilities
- knowledge of safety and sanitation standards
- effective communication skills
- ability to read, write and speak English
- sound mental and physical health
- ability to manage staff training and scheduling
- understanding of local and state alcohol regulations
- ability to handle complaint resolution professionally
- skilled in coordinating food service for multiple venues
- clean and professional personal appearance
Job Duties
- Receives, greets and seats members by name and guests
- suggests and describes appetizers, entrees, desserts, alcoholic beverages and wines to members and guests in fine and casual dining
- receives and reviews daily banquet event orders and assists banquet staff
- coordinates food service between kitchen and service staff
- inspects linens and service ware daily for proper appearance
- resolves member and guest complaints
- assures safety, accident and emergency policies are followed
- enforces revenue control procedures
- selects, trains, schedules, supervises and evaluates service staff
- inspects dining and bar areas for maintenance, cleanliness and safety
- provides layout and decoration recommendations for special functions
- assigns and ensures completion of pre-opening and closing cleaning tasks
- manages guest reservation system and waiting lists
- assists with food and beverage service during events
- suggests additional service supplies and equipment
- enforces Club rules, regulations and policies
- serves as opening or closing manager or manager on duty
- completes end-of-shift and day reports
- assists in inventory assessments
- sells daily specials to members and guests
- conducts pre-service employee briefings
- ensures compliance with alcohol service laws and Club policies
- handles complaints professionally and promptly
- reports accidents, injuries, maintenance issues and suspicious activities
- completes required training and participates in member engagement activities
- promotes a culture of Platinum Service and cooperation among departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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