Food and Beverage Manager - Wilmington Convention Center

Legends and ASM Global have formed a dynamic partnership to set new standards of excellence in the sports, entertainment, and live events industries. These two powerhouse companies bring together their unparalleled expertise and global reach to provide comprehensive, end-to-end solutions across all areas of venue operations and revenue generation. Their combined efforts support some of the world’s most iconic brands and venues, delivering outstanding experiences for guests and clients alike. Legends employs a 360-degree, data-driven approach in planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to elevate the quality and efficiency of services at live events. ASM Global is recognized globally as the leader in venue management and live event production, overseeing more than 400 arenas, stadiums, convention and exhibition centers, and performing arts venues worldwide.

The organizations emphasize inclusivity, innovation, and the creation of a workplace environment where diverse perspectives foster problem-solving and drive success. With guiding values centered on respect, integrity, and accountability, the team is dedicated to transforming live entertainment through effective collaboration and a commitment to excellence. Employees in this organization have the opportunity to contribute to a company culture that values teamwork, professional growth, and positive impact on the industry.

The Food and Beverage Manager position at the Wilmington Convention Center plays a crucial role in managing all food and beverage operations within the facility. This full-time exempt role reports directly to the Food and Beverage Director and involves overseeing the delivery of high-quality food and beverage services across multiple areas including banquets, meetings, bars, and concessions. The manager ensures these services operate efficiently and consistently, strictly adhering to the Wilmington Convention Center's quality standards.

Key responsibilities include managing banquet event orders and concession event orders, coordinating with kitchen staff and other departments to ensure smooth service execution, overseeing break-down activities post-events, and maintaining cleanliness and order throughout service areas. Additionally, the manager is responsible for training staff on food and alcohol service protocols, managing inventory and cash handling, and complying with all health and safety regulations to maintain a health department score of 95 or higher. Another important part of the role is ensuring adherence to liquor control laws and the Savor Safe Beverage Program while managing beverage inventories and supplies.

Administrative duties encompass scheduling labor within budget constraints, maintaining payroll accuracy, ordering and tracking inventory of linens, uniforms, and other small wares, and reconciling point-of-sale systems and revenue accounts. The Food and Beverage Manager also plays a supervisory role, leading hiring, training, performance appraisals, and disciplinary processes for wait staff, bar staff, and concession employees, as well as other staff during major events. The person in this role may occasionally act as the Wilmington Convention Center's Manager on Duty during events.

The ideal candidate will have at least an associate’s degree in hospitality management or a related field or equivalent experience, along with a minimum of three years of food service management experience in environments such as restaurants, hotels, or country clubs. Demonstrated knowledge of banquet services and operations is essential. Candidates must exhibit strong customer service orientation, attention to detail, excellent communication skills, proficiency in managing multiple events efficiently, and a solid understanding of financial management including budgeting. Proficiency in Microsoft Office and maintain Serve-Safe certification are also required. The ability to work irregular hours including weekends and evenings, and handle physically demanding tasks such as lifting and standing for extended periods is necessary.

Compensation for this role includes a competitive salary commensurate with experience and a generous benefits package that features medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan. Working conditions require on-site presence at the Wilmington Convention Center and involve considerable physical activity. This role offers an exciting opportunity to be part of an influential team dedicated to reshaping the live entertainment and event hospitality landscape, fostering professional growth within a leading global company.