Food and Beverage Manager - The Ben Hotel, Autograph Collection
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
basic life insurance
AD and D insurance
Company-paid short-term disability
Paid Time Off
401K plan with Employer Matching
Employee assistance program
Tuition Reimbursement
Hotel and restaurant discounts
Employee Referral Bonus Program
Job Description
The Ben is a luxury hotel located in the heart of West Palm Beach, overlooking the Intracoastal. It is a distinguished establishment recognized for its emphasis on intentional luxury where style and service go beyond the ordinary to create bold and beautiful experiences. The Ben caters to discerning guests who appreciate refined elegance and exceptional hospitality. This venue is not just a place of work but a cultural hub for dedicated professionals who take pride in excellence, integrity, and presence. Those who join The Ben become part of a confident and unapologetically distinctive culture, where everyone contributes to crafting memorable experiences of luxury.
The Food and Beverage Manager role at The Ben is a critical leadership position dedicated to overseeing the operations of the hotel’s Restaurant, Room Service, Bar, and Catering departments. This position plays an essential role in ensuring exceptional customer satisfaction, adherence to quality service standards, and compliance with all relevant corporate, franchise, and regulatory guidelines. The successful candidate will be responsible for short-term planning, operational management, budget forecasting, and implementing promotional strategies to boost outlet performance.
In this capacity, the Manager leads recruitment, training, and development of associates, ensuring the team is empowered, well-coached, and aligned with the hotel’s high standards. Managing financial goals is also a key aspect, involving budget creation, marketing plan development, and forecasting to meet or exceed expectations. Strict adherence to food safety and sanitation regulations is maintained, and customer feedback is addressed promptly to ensure a superior guest experience.
This role not only demands operational expertise but also dynamic leadership and excellent communication skills. The manager must harness marketing initiatives effectively, direct the maintenance of food and beverage areas, and serve as a problem solver when addressing guest concerns. The position involves managing a team ranging from eleven to thirty associates and requires the ability to work in a fast-paced, luxury hospitality environment where dedication to service excellence is paramount.
The Ben offers a full-time employment opportunity recognized for its rewarding work culture and comprehensive benefits. Candidates with empathy, integrity, and sound judgment are invited to help shape and elevate luxury hospitality experiences through this exciting managerial position.
The Food and Beverage Manager role at The Ben is a critical leadership position dedicated to overseeing the operations of the hotel’s Restaurant, Room Service, Bar, and Catering departments. This position plays an essential role in ensuring exceptional customer satisfaction, adherence to quality service standards, and compliance with all relevant corporate, franchise, and regulatory guidelines. The successful candidate will be responsible for short-term planning, operational management, budget forecasting, and implementing promotional strategies to boost outlet performance.
In this capacity, the Manager leads recruitment, training, and development of associates, ensuring the team is empowered, well-coached, and aligned with the hotel’s high standards. Managing financial goals is also a key aspect, involving budget creation, marketing plan development, and forecasting to meet or exceed expectations. Strict adherence to food safety and sanitation regulations is maintained, and customer feedback is addressed promptly to ensure a superior guest experience.
This role not only demands operational expertise but also dynamic leadership and excellent communication skills. The manager must harness marketing initiatives effectively, direct the maintenance of food and beverage areas, and serve as a problem solver when addressing guest concerns. The position involves managing a team ranging from eleven to thirty associates and requires the ability to work in a fast-paced, luxury hospitality environment where dedication to service excellence is paramount.
The Ben offers a full-time employment opportunity recognized for its rewarding work culture and comprehensive benefits. Candidates with empathy, integrity, and sound judgment are invited to help shape and elevate luxury hospitality experiences through this exciting managerial position.
Job Requirements
- Post high school education
- One to two years of relevant experience
- Excellent oral and written communication skills
- Strong leadership and human resource management skills
- Knowledge of food safety regulations
- Ability to handle physical demands such as lifting 20-40 lbs, bending, and standing for extended periods
- Ability to work inside under various temperature conditions
- Compliance with federal, state, and local regulations
- Ability to manage budgets and marketing plans
Job Qualifications
- More than two years of post high school education
- One to two years of employment in a related position with this company or other organizations
- Excellent comprehension for assisting with guest and associate matters
- Strong oral communication skills for interacting with guests and associates and communicating policies
- Ability to read and implement policies and procedures, schedules, forecasts, and SOPs
- Knowledge of food safety and relevant chemicals and agents for training
Job Duties
- Manage the human resources within the department
- Direct and oversee recruitment and development of employees including hiring, training, coaching, counseling, performance and salary reviews, conflict resolution, discipline, and termination
- Develop, recommend, implement and manage the department's annual budget, business and marketing plan, forecasts, and objectives
- Implement and manage all company and franchise programs ensuring compliance with SOPs, safety, sanitary regulations, and federal, state, and local laws
- Market food and beverage outlets by developing and managing menu implementations, package deals, promotions, displays, decorations, and presentations
- Manage the maintenance and sanitation of food and beverage areas and equipment to protect assets and ensure quality service
- Respond to customer needs, resolve issues and complaints to ensure a quality guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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