Food & Beverage Manager, Private Members Club
Job Overview
Employment Type
Full-time
Benefits
competitive salary
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Development Programs
dynamic work environment
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company renowned for its innovative approach in the hospitality industry. With a significant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has established itself as a dominant player in the hotel management landscape. Beyond the United States, the company is rapidly expanding its footprint across Europe, Latin America, and the Caribbean. Managing a global portfolio of properties valued at over $20 billion, Highgate generates more than $5 billion in cumulative revenues annually. The company provides comprehensive expertise throughout every stage... Show More
Job Requirements
- Minimum two years of food and beverage management experience in a luxury hotel
- At least three years of progressive experience in hotel or related field or college degree as specified
- Knowledge of food and beverage preparation techniques, health and liquor regulations
- Ability to work long hours and stand for extended periods
- Flexibility to adapt schedules based on operational needs
- Capacity to exert medium physical effort (lifting up to 50 pounds occasionally)
- Effective verbal and written communication skills
- Ability to listen, understand, and address employee and guest concerns
- Proficiency in multitasking and priority management
- Commitment to maintaining personal grooming and appearance standards
- Attendance at all required meetings and trainings
- Compliance with company safety and operational regulations
- Capability to maintain confidentiality
- Warm and friendly demeanor at all times
Job Qualifications
- Two years of food and beverage management experience in a luxury hotel
- At least three years of progressive experience in a hotel or related field, or a four-year college degree with one year of related experience, or a two-year college degree with two or more years of related experience
- Knowledge of food and beverage preparation techniques, health department rules, liquor laws and regulations
- Strong communication skills
- Proven ability to multitask and prioritize departmental functions
- Experience in staff training and performance evaluation
- Ability to handle complex operational issues effectively
Job Duties
- Be attentive, friendly, helpful and courteous to guests, managers and fellow employees
- Oversee all aspects of the daily food and beverage outlet operations
- Supervise outlet personnel and conduct performance reviews
- Respond promptly to guest complaints
- Collaborate with other food and beverage managers and keep supervisors informed of operational issues
- Assist in coordinating and monitoring loss prevention
- Prepare and submit operational reports including wage progress, payroll and revenue reports
- Monitor and ensure quality of service and compliance with health and liquor laws
- Assist in menu planning and preparation
- Ensure adherence to SOPs and requisition procedures
- Be present on the floor to assist staff during meal periods
- Implement corporate promotions and standards
- Train employees on SOPs and technical job tasks
- Conduct departmental and hotel training sessions
- Interview and hire front-of-house staff
- Complete tip reporting
- Oversee private events and in-room dining quality
- Hold outlet personnel accountable
- Maintain overall guest satisfaction
Job Location
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