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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $80,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
Oak View Group is a globally recognized leader in sports and entertainment venue management, dedicated to delivering outstanding experiences through innovative operations and exceptional service. The company operates various large-scale venues hosting concerts, sporting events, and other high-profile entertainment or community gatherings. With a commitment to excellence, Oak View Group ensures that each event runs smoothly, providing memorable moments for guests and attendees through their expertise in venue management, food and beverage services, and customer engagement. Known for its dynamic work environment and diverse event portfolio, Oak View Group fosters a culture of professionalism, teamwork, and continuous improvement.
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Job Requirements
- Experience working in a management capacity in a high volume fast-paced restaurant or catering environment
- must maintain excellent attendance and be available to work a variable full-time event-driven schedule, which extends to evening and weekends
- open availability
- professional presentation
- outstanding interpersonal skills
- self-direction
- strong technical (computer and POS) aptitude
- capable of operating in Microsoft Office applications including Excel, Word, PowerPoint
- ability to supervise the work of others
- ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner
- ability to work well in a team-oriented, fast-paced, event-driven environment
- possess valid food handling certificate or alcohol service permit if required by state or federal regulations
- ability to handle cash accurately and responsibly
- ability to calculate basic math functions as they relate to POS cash/credit transactions, cash reconciliation and product inventory
- 3-5 years of F&B experience
- degree in Business Management or Hospitality preferred but will consider relevant work experience
Job Qualifications
- Experience working in a management capacity in a high volume fast-paced restaurant or catering environment
- must maintain excellent attendance and be available to work a variable full-time event-driven schedule, which extends to evening and weekends
- open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude are required
- capable of operating in Microsoft Office applications including Excel, Word, PowerPoint
- ability to supervise the work of others
- ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
- ability to work well in a team-oriented, fast-paced, event-driven environment
- possess valid food handling certificate or alcohol service permit if required by state or federal regulations
- ability to handle cash accurately and responsibly
- ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory
- 3-5 years of F&B experience
- degree in Business Management or Hospitality preferred but will consider relevant work experience
Job Duties
- Overall management of catering and concessions food and beverage operations including interviewing, hiring, scheduling, ordering, inventory, labor costs and equipment maintenance
- supports operation
- ensure legal, efficient, professional and profitable operation of the venue
- generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements
- provide direction and oversight to floor supervisor, beverage servers, bartenders, warehouse staff, operation staff, and other staff
- ensure that all OVG and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures
- responsible for setup, teardown, and movement of concessions stands and equipment
- conflict resolution
- last-resort mediation
- arbitration and labor negotiations, when applicable
- responsible for overseeing the serving of meals to guests or directing guests to the buffet line
- responsible for overseeing serving beverages to guests including alcoholic beverages
- must check guest's ID to verify minimum age requirement for the purchase of alcoholic beverages
- responsible for observing guests to respond to any additional requests and determine when the meal has been completed
- responsible for executing all directives stated in all banquet event orders
- responsible for completion and updating of administrative paperwork associated with events, i.e. diagrams, timelines and side-work assignments
- responsible for ensuring tableware and linens replaced as necessary
- be able to identify ingredients or explains how various items on the menu are prepared
- assists in setting up banquet functions including linens, dishware, glassware and silverware
- responsible for observing guests to respond to any additional requests and determine before, during or after the served meal
- maintains sanitation, health and safety standards in work areas
- must show demonstrated ability to meet the company standard for excellent attendance
- assures that the location equipment is operable and clean prior to start of event
- responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
- leads F&B team with projects including training, inventory and special events
- leads concessions department in supervising outlets when business demands
- enforces all Oak View Group policies and procedures
- all other duties as assigned by the Asst. General Manager and General Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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