Food & Beverage Manager | Courtyard Woburn

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $60,063.21 - $67,663.93

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

Professional development opportunities

Paid holidays

Job Description

The hiring establishment is a well-respected hotel operating under the CSM brand, known for its commitment to quality service and guest satisfaction. As a leader in hospitality, the hotel offers a vibrant and dynamic working environment where professionalism and guest-oriented service are paramount. This hotel caters to a diverse clientele, providing exceptional lodging and dining experiences with a strong emphasis on food and beverage excellence. The hotel's operations are structured to deliver superior hospitality through well-trained staff, adherence to brand standards, and continuous improvement initiatives aimed at enhancing guest experiences and operational efficiency.

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Job Requirements

High school diploma or GED required
College degree or equivalent experience required
3+ years of progressive food and beverage experience required, with a minimum of one year supervisory/management experience
Must have the ability to communicate well with all levels within and outside the organization
Must be able to problem-solve with employees and guests
Must be able to manage multiple priorities in a fast-paced environment
Serve Safe, TIPS or CARE beverage service certification or the ability to obtain certification is required
Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift
Ability to lift, transport, and connect a keg weighing up to 150 pounds on an occasional basis with assistance
Requires ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift

Job Qualifications

High school diploma or GED required
College degree or equivalent experience required
3+ years of progressive food and beverage experience
Minimum of one year supervisory/management experience
Serve Safe, TIPS or CARE beverage service certification or ability to obtain certification
Ability to communicate well with all levels within and outside the organization
Proven problem-solving skills with employees and guests
Ability to manage multiple priorities in a fast-paced environment
Prefer 2+ years of supervisory/management experience in a hotel setting of similar brand or distinction
Prefer experience with venue of similar size, volume, and reputation for focus on guest satisfaction

Job Duties

Leads the food and beverage staff to ensure department operates efficiently and business goals are achieved
Attends appropriate meetings and communicates effectively with all responsible staff to ensure guest and employee needs are met
Accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner
Resolves guest complaints in courteous and friendly manner, focusing on service recovery when applicable
Works side by side with staff to train and model appropriate guest service standards
Responsible for interviewing, hiring, and developing associates
Evaluates staff performance and coaches to ensure standards are met
Motivates team by setting goals, providing ongoing feedback, and rewarding/recognizing associates
Delivers discipline/corrective action and makes termination decisions
Responsible for training all associates and ensuring training records are maintained
Analyzes quality issues, identifies training needs, and ensures implementation to improve results
Utilizes available resources and adheres to CSM's training policies
Ensures all company, brand, and department-specific training requirements are met
Accountable for achieving business revenue goals by developing and implementing service programs
Responsible for building and maintaining client relationships to drive repeat business/customer referrals
Uses expertise to develop and implement changes to food and beverage operations based on sales and guest comments
Responsible for management of expenses to maximize hotel profitability
Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs and the departmental budget
Follows CSM procurement guidelines and applies good business judgment
Manages and maintains company assets to stay within budget guidelines
Conduct routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards per CSM, brand, local, state and federal regulations
Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents
Responsible for effective self/workload management
Demonstrates clear written and verbal communication skills
Promotes collaboration and positive, professional work environment
Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs
Adheres to all CSM Standard Operating Procedures

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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